Manage a store inquiry case from the Retail portal

---
title: Manage a store inquiry case from the Retail portal
description: Accept, reject, or close a store inquiry case from the Retail portal. By using the Retail portal, you can handle cases more efficiently and get updated information in real time.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/retail-industry/rahi-retail-fulfill-retail-store-service-case.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage store inquiries, Retail]
---

# Manage a store inquiry case from the Retail portal

Accept, reject, or close a store inquiry case from the Retail portal. By using the Retail portal, you can handle cases more efficiently and get updated information in real time.

## Before you begin

Role required: Store associate or Store manager

## Procedure

1.  In the Retail portal, select **Home** > **Cases & Tasks** from the menu bar.

2.  Select the case.

3.  Select **Actions** > **Close case**

    If the HQ agent requests more information, add notes or more details. If the HQ agent proposes a solution with the resolution, you get options to accept the solution or reject the solution.

4.  Close a case by selecting **Accept solution**.

5.  Reopen a case by selecting **Reject solution**.


**Parent Topic:**[Manage store inquiries](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/retail-industry/rahi-retail-manage-store-inquiries.md)