Retail unified case and task data model

---
title: Retail unified case and task data model
description: Learn about the unified retail case and task data model which helps understand the relationships between various case and task tables within retail. These extensions are designed to support distinct operational needs such as managing customer complaints, store inquiries, in-store operations, and HQ communications.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/retail-industry/rahi-retail-retail-unified-cas-task-data-model.html
release: brazil
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Reference, Retail]
---

# Retail unified case and task data model

Learn about the unified retail case and task data model which helps understand the relationships between various case and task tables within retail. These extensions are designed to support distinct operational needs such as managing customer complaints, store inquiries, in-store operations, and HQ communications.

## Data model

\[Omitted image "unified-data-model.png"\] Alt text: Data model showing how unified cases and tasks interact.

**Parent Topic:**[Retail reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/retail-industry/rahi-retail-operations-reference.md)