Track a store inquiry case from a Retail mobile app

---
title: Track a store inquiry case from a Retail mobile app
description: Track the status of a store inquiry case from a mobile app. By tracking your case from a mobile app, you can immediately get visibility into the progress, issues, or status of your case without having to use a computer.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/retail-industry/rahi-retail-tract-store-inquiry-case-retail-mobile-app.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage store inquiries, Retail]
---

# Track a store inquiry case from a Retail mobile app

Track the status of a store inquiry case from a mobile app. By tracking your case from a mobile app, you can immediately get visibility into the progress, issues, or status of your case without having to use a computer.

## Before you begin

Role required: Store associate or Store manager

## Procedure

1.  On the Retail mobile app, select **My Store** > **All cases** from the menu bar.

2.  Select the case number to track the case.


**Parent Topic:**[Manage store inquiries](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/retail-industry/rahi-retail-manage-store-inquiries.md)