Manage Store Audit · SN Doc Reader

Manage store audit operations by audit assignments, creating and publishing audit plans, and completing store audits.

For more information on managing store audits, see

Audit assignment from workspace
As a Store Audit Manager, manually assign a Store Audit Case or Audit Task to a specific Auditor, or change the assignment group set by the automated assignment rules.
Create and publish an audit plan
Use the Store audit playbook in CSM/FSM Workspace to author and publish an audit plan. Publishing automatically creates the Store Audit Cases and Audit Tasks for all selected store locations.
Complete a store audit
As an Auditor, open your assigned Store Audit Case in CSM/FSM Workspace, record observations, complete each Audit Task, then close the Store Audit Case.
Complete a store audit from Retail Mobile
As a Location Auditor, take your assigned Store Audit Case and Audit Tasks in Retail Mobile, complete the questionnaire, and close the case.
Complete an Audit Task from Retail Mobile
As a Location Auditor, open an Audit Task in Retail Mobile, complete its questionnaire, and close the task.

title	Manage Store Audit
description	Manage store audit operations by audit assignments, creating and publishing audit plans, and completing store audits.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/retail-industry/rahi-store-audit-manage.html
release	brazil
topic_type	concept
last_updated	2026-07-08
reading_time_minutes	1
breadcrumb	Retail