Track your cases and tasks from the Retail portal

---
title: Track your cases and tasks from the Retail portal
description: Track the cases that are assigned to you or your team from the Retail portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/retail-industry/view-cases-and-tasks-in-retail-portal.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Track cases and tasks from the Retail portal, Retail]
---

# Track your cases and tasks from the Retail portal

Track the cases that are assigned to you or your team from the Retail portal.

## Before you begin

Role required: Store associate, Store Manager, Regional Manager

## Procedure

1.  From the Retail portal, navigate to **Cases & tasks**.

2.  From the Categories list, filter the displayed cases by selecting a category.

    -   Action needed: Open P1 cases, Awaiting info cases, or Service Level Agreement \(SLA\) breached cases.
    -   Cases: All cases that are assigned to your current assigned cases, unassigned cases, or cases requested by you.
    -   Escalated cases: Cases that are currently in an escalated state.
    -   Tasks: All tasks to be fulfilled by retail personas that are assigned to you, unassigned, or recently updated.
    -   In-Store Ops Tasks: Store Tasks for your store, including the parent case and when each task was last updated. This category appears only when Retail In-store Operations is installed.
3.  Select a case to see the details about it.