Create a case from security incidents

task brazil Updated Sep 10, 2026 1 min read create-cases-from-security-incidents.md
Raw file servicenow.com

In Security Incident Response, you can create cases from security incidents. After the security incidents have been used to create a new case, you can use Security Case Management to analyze the data.

Before you begin

The Threat Intelligence plugin must be activated to use Security Case Management.

Role required: sn_ti.case_user_write

About this task

You need to navigate to the security incidents you want to use to create cases.

Procedure

  1. Navigate to All > Security Incident > Incidents > Show Open Incidents.

    The Security Incidents list opens. From the list, you can create a new case from one or more security incidents, or you can select a specific security incident and create a new case from the form.

  2. To create a case from the list, select the artifacts you want added to a new case.

  3. From the Actions on selected items drop-down list, select Add to Security Case.

    [Omitted image "add-sec-inc-to-case.png"] Alt text: Add security incidents to a new case

    The Add to Security Case dialog box opens. If you already have cases assigned to you, they display in the list.

    [Omitted image "add-sec-inc-case-dialog.png"] Alt text: Add security incident to case

  4. Click Create New Case.

  5. Fill in the fields.

    Field Description
    Case Name Enter a name for this case.
    Description Enter a description that would be of value to the case analyst.
  6. Click Submit.

    A message at the top of the list indicates that a new case has been created, along with a link to the case in Security Case Management.

  7. Click the link to view the new case.

Parent Topic:Security incidents in cases

Related topics

Add security incidents to an existing case

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