Configure Shift Handover
concept brazil Updated Sep 10, 2026 2 min read config-shift-handover.md
Configure Shift Handover settings to provide complete shift information to the next shift analysts.
- Configure Shift Handover Templates
The Admin can define and configure different Shift Handover templates for the Shift Owner to create shift handover records and hand them over to the next shift team. - Create shifts through Security Incident Response Workspace
Create shifts through the Security Incident Response Workspace to use when configuring shift handover records.
Parent Topic:Configuring SIR Workspace
Related topics
Configuring ServiceNow Otto for Security Incident Response (SIR)
Configure SI design time investigation
Define the new Risk Score Calculator Rules
Security Incident Response conference call integration
Configure report templates in Security Incident Response
On-Call scheduling in Security Incident Response
Category management in Security Incident Response
View and update Security Incident Response system properties
Create quick filters for Security Incidents and Response Tasks lists
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--- title: Configure Shift Handover description: Configure Shift Handover settings to provide complete shift information to the next shift analysts. locale: en-US canonical_url: https://www.servicenow.com/docs/r/security-management/security-incident-response/config-shift-handover.html release: brazil product: Security Incident Response classification: security-incident-response topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Configure, Security Incident Response Workspace, Security Incident Response, Enterprise security case management applications, Security Operations] --- # Configure Shift Handover Configure Shift Handover settings to provide complete shift information to the next shift analysts. - **[Configure Shift Handover Templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/security-management/security-incident-response/configure-shift-handover-templates.md)** The Admin can define and configure different Shift Handover templates for the Shift Owner to create shift handover records and hand them over to the next shift team. - **[Create shifts through Security Incident Response Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/security-management/security-incident-response/configure-shift-times.md)** Create shifts through the Security Incident Response Workspace to use when configuring shift handover records. **Parent Topic:**[Configuring SIR Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/security-management/security-incident-response/configuring-security-incident-response-workspace.md) **Related topics** [Configuring ServiceNow Otto for Security Incident Response \(SIR\)]() [Set up view of SIR Records]() [Configure SI design time investigation]() [SIR Workspace Related Records]() [Define the new Risk Score Calculator Rules]() [Security Incident Response conference call integration]() [Configure report templates in Security Incident Response]() [On-Call scheduling in Security Incident Response]() [Category management in Security Incident Response]() [View and update Security Incident Response system properties]() [Create quick filters for Security Incidents and Response Tasks lists]() [Timeline in Security Incident Response Workspace]()
| title | Configure Shift Handover |
| description | Configure Shift Handover settings to provide complete shift information to the next shift analysts. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/security-management/security-incident-response/config-shift-handover.html |
| release | brazil |
| product | Security Incident Response |
| classification | security-incident-response |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | ConfigureSecurity Incident Response WorkspaceSecurity Incident ResponseEnterprise security case management applicationsSecurity Operations |