Integrate SIR with third-party communication channels

concept brazil Updated Sep 10, 2026 1 min read integrate-comm-channels.md

The SIR Conference Call integration with third-party communication channels such as Microsoft Teams, Zoom, and Cisco Webex, enables you to manage and initiate a call directly from a security incident.

Key features

Start and end conference calls directly from any security incident.
Add or remove participants in a conference call.
Track and report meeting details such as meeting duration and attendees for further analysis.

Prerequisites

Verify you’ve installed the following Integration Hub plugins on your ServiceNow instance.

Notify plugin (com.snc.notify). For more information, see Configuring Notify
Notify UI Components for Configurable Workspaces
For integrating Microsoft Teams as a communication channel:
- Microsoft Teams Communications spoke plugin (sn_msteams_com_spk).
- Azure Active Directory User Mapping plugin (sn_now_azure).
For integrating Zoom as a communication channel:
- Zoom Spoke (sn_zoom_spoke)
- Notify Zoom (sn_notify_zoom)
For integrating Cisco Webex as a communication channel:
- Notify Cisco Webex Connector (sn_notify_webex)
- Cisco Webex Teams Spoke (sn_cisco_teams_spk)

For more information, see Request Integration Hub.

Configuration

Perform the following configuration for the communication channels you want use:

To configure the Conference Call Cisco Webex integration using the Notify communication channel, see Configure Notify Cisco Webex Connector.
To configure the Conference Call Zoom integration using the Notify communication channel, see Configure Notify Zoom connector in Notify.
To configure the Conference Call Microsoft Teams integration using the pre-configured app, see Integrate Notify connector pre-published app with Microsoft Teams.
To configure the Conference Call Microsoft Teams integration using the self-configured app, see Integrating Notify connector self-configured app with Microsoft Teams.

Parent Topic:Security Incident Response conference call integration

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---
title: Integrate SIR with third-party communication channels
description: The SIR Conference Call integration with third-party communication channels such as Microsoft Teams, Zoom, and Cisco Webex, enables you to manage and initiate a call directly from a security incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/security-management/security-incident-response/integrate-comm-channels.html
release: brazil
product: Security Incident Response
classification: security-incident-response
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Security Incident Response conference call integration, Configure, Security Incident Response Workspace, Security Incident Response, Enterprise security case management applications, Security Operations]
---

# Integrate SIR with third-party communication channels

The SIR Conference Call integration with third-party communication channels such as Microsoft Teams, Zoom, and Cisco Webex, enables you to manage and initiate a call directly from a security incident.

## Key features

-   Start and end conference calls directly from any security incident.
-   Add or remove participants in a conference call.
-   Track and report meeting details such as meeting duration and attendees for further analysis.

## Prerequisites

Verify you’ve installed the following Integration Hub plugins on your ServiceNow instance.

-   Notify plugin \(com.snc.notify\). For more information, see [Configuring Notify](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/configuring-notify.md)
-   Notify UI Components for Configurable Workspaces
-   For integrating Microsoft Teams as a communication channel:
    -   Microsoft Teams Communications spoke plugin \(sn\_msteams\_com\_spk\).
    -   Azure Active Directory User Mapping plugin \(sn\_now\_azure\).
-   For integrating Zoom as a communication channel:
    -   Zoom Spoke \(sn\_zoom\_spoke\)
    -   Notify Zoom \(sn\_notify\_zoom\)
-   For integrating Cisco Webex as a communication channel:
    -   Notify Cisco Webex Connector \(sn\_notify\_webex\)
    -   Cisco Webex Teams Spoke \(sn\_cisco\_teams\_spk\)

For more information, see [Request Integration Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/integrate-applications/request-ih-overview.md).

## Configuration

Perform the following configuration for the communication channels you want use:

-   To configure the Conference Call Cisco Webex integration using the Notify communication channel, see [Configure Notify Cisco Webex Connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/setup-cisco-webex-notify.md).

-   To configure the Conference Call Zoom integration using the Notify communication channel, see [Configure Notify Zoom connector in Notify](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/configure-notify-zoom-connector.md).

-   To configure the Conference Call Microsoft Teams integration using the pre-configured app, see [Integrate Notify connector pre-published app with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/setup-notify-ms-teams-multi-tenant.md).

-   To configure the Conference Call Microsoft Teams integration using the self-configured app, see [Integrating Notify connector self-configured app with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/setup-notify-ms-teams-single-tenant.md).


**Parent Topic:**[Security Incident Response conference call integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/security-management/security-incident-response/sir-conf-call-capability.md)