Access controls for a case

concept brazil Updated Sep 10, 2026 1 min read tisc-access-controls.md
Raw file servicenow.com

Allow access controls specific to a case.

Role Access Description
sn_sec_tisc.restriction_access_manager Read access External Users added here will get access to view the case form but will not be able to edit any field in the case or perform any action.
Privileged access External Users added here will get access to edit any field in the case form but will not be allowed to run orchestrations.
sn_sec_tisc.special_access_read_manager Read access External Users added here will get access to view the case form but will not be able to edit any field in the case or perform any action.
sn_sec_tisc.special_access_write_manager Privileged access External Users added here will get access to edit any field in the case form but will not be allowed to run orchestrations.

Parent Topic:Enforced Restrictions for case(s)

Keywords access controlscase access controlsrestrict case access
Search documentation
Search document titles and file paths on the brazil branch