External user access for case tasks
concept brazil Updated Sep 10, 2026 1 min read tisc-external-users-access.md
This section describes the external user access for case tasks.
Case tasks assignment to external users
Case tasks are assigned to the users with the external role even though they do not have access to sn_sec_tisc.analyst role.
- Any external user assigned with a case task can only view case task module and will have the privilege to edit the case task.
- The external user can only view the case tasks assigned to that specific user or the group(s) the user belongs to.
- The external user should be able to reassign the task within the group the user belongs to.
Parent Topic:Enforced Restrictions for case(s)
Keywords external user accesscase task accessexternal users
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--- title: External user access for case tasks description: This section describes the external user access for case tasks. locale: en-US canonical_url: https://www.servicenow.com/docs/r/security-management/threat-intelligence-security-center/tisc-external-users-access.html release: brazil product: Threat Intelligence Security Center classification: threat-intelligence-security-center topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 keywords: [external user access, case task access, external users] breadcrumb: [Enforced Restrictions for case\(s\), Creating cases using Threat Analyst Workbench, Threat Analyst Workbench, Use, Threat Intelligence Security Center, Security Operations] --- # External user access for case tasks This section describes the external user access for case tasks. ## Case tasks assignment to external users Case tasks are assigned to the users with the external role even though they do not have access to sn\_sec\_tisc.analyst role. 1. Any external user assigned with a case task can only view case task module and will have the privilege to edit the case task. 2. The external user can only view the case tasks assigned to that specific user or the group\(s\) the user belongs to. 3. The external user should be able to reassign the task within the group the user belongs to. **Parent Topic:**[Enforced Restrictions for case\(s\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/security-management/threat-intelligence-security-center/tisc-enforced-restrictions.md)
| title | External user access for case tasks |
| description | This section describes the external user access for case tasks. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/security-management/threat-intelligence-security-center/tisc-external-users-access.html |
| release | brazil |
| product | Threat Intelligence Security Center |
| classification | threat-intelligence-security-center |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| keywords | external user accesscase task accessexternal users |
| breadcrumb | Enforced Restrictions for case\(s\)Creating cases using Threat Analyst WorkbenchThreat Analyst WorkbenchUseThreat Intelligence Security CenterSecurity Operations |