Examples of recalculating a remediation target date

reference brazil Updated Sep 10, 2026 1 min read sem-recalculate-rt-date-examples.md
Raw file servicenow.com

The following examples show how the system recalculates the remediation target date based on different rule selections and risk rating changes.

Note: By default, SLAs define the remediation window for each risk level:

  • Low risk: 30 days
  • Medium risk: 15 days
  • High risk: 10 days
Target from (date) Field change time Initial risk (Target (days)) → New risk (Target (days)) Existing RT date Recalculated RT date What happens
Default calculation
Feb 1 Feb 10 Medium (15 days) → High (10 days) Feb 16 Feb 11 (applied) Uses the standard formula with the new risk ratings target days, not the Field change time-based formula: Target from (date) + New risk Target (days) → Feb 1 + 10 = Feb 11.
Recalculate from trigger field change date
Recalculate from risk change date
Feb 1 Feb 10 Medium (15 days) → High (10 days) Feb 16 Feb 20 (applied) Uses the recalculation formula: Field change time + Target (days) → Feb 10 + 10 = Feb 20.
Recalculate from trigger field change date and always set to the earliest target date
Recalculate from risk change date and always set to earliest target date
Feb 1 Feb 10 Medium (15 days) → Low (30 days) Feb 16 (applied) Mar 12 Compares the existing RT date (Feb 16) with the recalculated date (Feb 10 + 30 = Mar 12) and selects the earliest date → Feb 16.
Recalculate from risk rating change date and set to the earliest target date only when risk rating increases (available only when Risk rating is selected as a trigger field)
Recalculate from risk change date and set to earliest target date only when risk rating increases
Feb 1 Feb 10 Low (30 days) → High (10 days) Mar 3 Feb 20 (applied) Because the risk increased, the system compares the existing RT date (Mar 3) with the recalculated date (Feb 20) and applies the earlier date → Feb 20.
Feb 1 Feb 10 High (10 days) → Low (30 days) Feb 11 Mar 12 (applied) Because the risk decreased, the system compares the existing RT date (Feb 11) with the recalculated date (Feb 10 + 30 = Mar 12) and applies the later date → Mar 12.
Search documentation
Search document titles and file paths on the brazil branch