Solution form fields · SN Doc Reader

Solutions are created automatically when records are downloaded from third-party solution integrations and stored under Solutions in Vulnerability Response.

Solution integration entry fields

The imported fields in this table are read-only.

Field	Description
Number	Identifier assigned to the solution.
Source	Origin of the solution.
Source ID	Source identifier for this solution.
Risk rating	Separates Solution record Risk score into ranges from Critical to None. For more information on solution Risk rating, see Vulnerability Solution Management. Note: Solution Risk rating is not the same as the Vulnerable Item, Third-party Vulnerability Entry, and Remediation Task records Risk rating.
Risk score	Weighted calculation based on the Risk score and count of vulnerable items with this solution as their Preferred solution. For more information on solution risk score, see Vulnerability Solution Management. Note: Solution record Risk score is not the same as the Vulnerable Item, Third-party Vulnerability Entry, and Remediation Tasks records Risk score. Available when SAM NVD is enabled, but if there are no active vulnerable items (VI) associated with a vulnerability the solution Risk score is set to zero.
Highest-supersedence	Indicates that no solution supersedes it.
Solution type	What kind of solution it is. Choices are: - Workaround Mitigation Vendor Fix Patch Rollup Entitlement Will Not Fix None available
Requires restart	Restart needed. Choices are: - Yes No Maybe
Date published	Date the vulnerability was published by source.
Last modified	Date the vulnerability was last modified by source.
Summary	Remediation summary of the solution.
Bulletin	Security Bulletin associated with the solution.
Product Categories	Product categories to which the solution applies.
Products	Products to which the solution applies.
Solution Details
Description	If no content is available from the solution source, you are directed to another relevant section or solution for more information.
Links	Imported internet resources associated with the solution.
Vulnerability Details
Vulnerability notes	Summary of vulnerabilities remediated by the solution.
Remediation Status
Preferred Solution Targets Remediation status for vulnerable items and their unique configuration items (CIs), for which this is the preferred solution. Note: A unique CI is one that is counted only once, regardless of how many VIs it is associated with.
Vulnerable Items	Number of active (non-closed) vulnerable items for which this solution is preferred for remediation. This count excludes deferred vulnerable items.
Total VIs	Number of active and closed vulnerable items for which this solution is preferred for remediation. This count excludes deferred vulnerable items.
% VIs remediated	Percent complete for vulnerable item (VI) remediation. Applies to VIs for which this solution is preferred. This count excludes deferred VIs.
Remaining CIs	Number of unique CIs associated with one or more active vulnerable items for which this solution is preferred for remediation. This count excludes the CIs of deferred vulnerable items.
Total CIs	Number of unique CIs associated with one or more active and closed vulnerable items for which this solution is preferred for remediation. This count excludes the CIs of deferred vulnerable items.
% CIs remediated	Percent complete of unique CIs remediated (meaning all VIs for that CI and this solution are remediated). Determined by the number of remediated CIs over the total unique CIs associated to vulnerable items with the preferred solution. This count excludes the CIs of deferred vulnerable items.
Preferred Solution Targets (Includes Deferred) Remediation status for vulnerable items and their unique CIs, including deferred, for which this is the preferred solution.
Vulnerable Items	Number of active (non-closed) vulnerable items for which this solution is preferred for remediation.
Total VIs	Number of active and closed vulnerable items for which this solution is preferred for remediation.
% VIs remediated	Percent complete for vulnerable item (VI) remediation. Applies to VIs for which this solution is preferred.
Remaining CIs	Number of unique CIs associated with one or more active vulnerable items for which this solution is preferred for remediation.
Total CIs	Number of unique CIs associated with one or more active and closed vulnerable items for which this solution is preferred for remediation.
% CIs remediated	Percent complete of unique CIs remediated (meaning all VIs for that CI and this solution are remediated). Determined by the number of remediated CIs over the total unique CIs associated to vulnerable items with the preferred solution. This count excludes the CIs of deferred vulnerable items.
Potential Solution Targets Remediation status for vulnerable items and their unique CIs, with a vulnerability related to this solution.
Vulnerable items	Number of active (non-closed) vulnerable items for which this solution is a potential solution for remediation. This count excludes deferred vulnerable items.
Remaining CIs	Number of unique CIs associated with one or more active vulnerable items for which this solution is a potential solution for remediation. This count excludes deferred vulnerable items.
Potential Solution Targets (Includes Deferred) Remediation status for vulnerable items and their unique CIs, including deferred, with a vulnerability that can be remediated by this solution, including preferred solution counts.
Vulnerable items	Number of active (non-closed) vulnerable items for which this solution is a potential solution for remediation.
Remaining CIs	Number of unique CIs associated with one or more active vulnerable items for which this solution is a potential solution for remediation.
Notes
Internal notes	Editable field provided for the remediation specialist.
Related Links
Update status	Date and time when the Remediation status was last updated. Updates the following: Remediation task state Risk score and rating Metrics from the Remediation Status section
Related Lists
Vulnerable Items	Vulnerable items associated with this solution as the preferred solution for remediation.
Third-Party Vulnerabilities	Third-party vulnerabilities associated with this solution.
CVEs	Common Vulnerability and Exposure (CVE) vulnerabilities associated with this solution.
Remediation Tasks	Remediation tasks that contain related vulnerable items with this solution preferred for remediation.
Preceding Solutions	Earlier solutions which resolve one or more of this solution’s vulnerabilities.
Superseding Solutions	Later solutions that resolve all of this solution’s vulnerabilities. This list is empty when the highest-supersedence box is checked.

title	Solution form fields
description	Solutions are created automatically when records are downloaded from third-party solution integrations and stored under Solutions in Vulnerability Response.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/security-management/vulnerability-response/solution-fields.html
release	brazil
product	Vulnerability Response
classification	vulnerability-response
topic_type	reference
last_updated	2026-09-10
reading_time_minutes	5
breadcrumb	Vulnerability Response reference informationVulnerability ResponseUnified Security Exposure ManagementSecurity Operations