State roll-up and roll-down scenarios
State roll-up and roll-down scenarios automatically sync the status of remediation tasks (RTs) and vulnerable items (VITs), ensuring real-time updates across both. This dynamic interaction reduces manual tracking, enhances accuracy, and provides users with an up-to-date view of progress, making vulnerability management more efficient and helping users make informed decisions quickly.
Roll-up behavior
When vulnerable item (VIT)states change, these changes may propagate up to the remediation task (RT)level. The following table summarizes key roll-up scenarios where changes in vulnerable item (VIT) state may influence the associated remediation task (RT) state, based on closure conditions, reassignments, and deferrals.
|
VITs State |
Condition |
RT State |
|---|---|---|
|
Open → Under Investigation / Awaiting Implementation (any sub-state) / In Review |
VIT transitions to any non-final or non-actionable state |
Remains Open |
|
Open → Closed |
All associated VITs have the same sub-state |
Closed – <same sub-state as VITs> |
|
Open → Closed |
All associated VITs have different sub-states |
Closed – <no sub-state> |
|
Open → some Closed VITs and some Deferred VITs |
All associated Deferred VITs have the same sub-state |
Deferred – <same sub-state as VITs>(Until date = earliest of all VITs) |
|
Open → some Closed VITs and some Deferred VITs |
All associated Deferred VITs have different sub-states |
Deferred – <no sub-state>(Until date = earliest of all VITs) |
|
Open → Closed–Fixed (after next scan) → Resolved |
VITs marked as fixed but pending verification |
Remains Open |
|
Closed–Fixed → Open |
VIT reopens after being Closed–Fixed |
Remains Closed–Fixed |
|
Closed–Stale → Open |
VIT reopens after being Closed–Stale |
Remains Closed–Cancelled |
|
Under Investigation → Closed–CI Decommissioned |
Multiple RTs (e.g., RT1, RT2) exist for related VITs |
Each RT transitions to Closed–Cancelled |
|
Resolved → Open |
If a resolved VIT reopens and the previously associated RT was assigned to a user |
Resolved → Under Investigation |
|
Resolved → Open |
If a resolved VIT reopens and the previously associated RT was unassigned to a user |
Resolved → Open |
When the state of a remediation task changes, the state is often propagated to the associated VITs unless overridden by manual updates or specific exceptions. The following table summarizes key roll-down scenarios where changes in remediation task (RT) state may affect the associated vulnerable item (VIT) state, based on precedence rules and special conditions.
| RT State | Condition | VIT State |
|---|---|---|
| Open → Under Investigation / In Review / Closed–False Positive | RT transitions to a non-final or non-actionable state | Mirrors RT state change (Open → <same state as RT>) |
| Open → Deferred (Sub-state: Reason Given) | RT deferred with a specified reason | Open → Deferred (Sub-state: Reason Given) |
| Open → Resolved | RT marked as resolved | Open → Resolved |
| Open → Closed–Cancelled / Closed–Fixed with Exceptions | RT closed without full resolution | Remains Open |
| RT1: Open → Under Investigation; RT2: Open | One RT moves to Under Investigation while another remains Open | Open → Under Investigation |
| RT1: Open → Under Investigation → Awaiting Implementation; RT2: Under Investigation | One RT progresses to Awaiting Implementation | Open → Under Investigation → Awaiting Implementation |
| RT1: Awaiting Implementation → Deferred; RT2: Awaiting Implementation | One RT deferred while another remains Awaiting Implementation | Awaiting Implementation → Deferred |
| RT1: Awaiting Implementation → Closed–Cancelled; RT2: Under Investigation | One RT cancelled while another is Under Investigation | Awaiting Implementation → Under Investigation |
| Open → Closed–Fixed with Exceptions | Mixed outcome: one VIT closed as fixed with exceptions, another remains open | VIT1: Open → Closed–Fixed; VIT2: Remains Open |
| Open → Resolved | Mixed outcome—one VIT closed as fixed and another resolved | VIT1: Open → Closed–Fixed; VIT2: Open → Resolved |
| Resolved → Open | RT reopens after resolution | VIT2 reopens; VIT1 remains Resolved |
--- title: State roll-up and roll-down scenarios description: State roll-up and roll-down scenarios automatically sync the status of remediation tasks \(RTs\) and vulnerable items \(VITs\), ensuring real-time updates across both. This dynamic interaction reduces manual tracking, enhances accuracy, and provides users with an up-to-date view of progress, making vulnerability management more efficient and helping users make informed decisions quickly. locale: en-US canonical_url: https://www.servicenow.com/docs/r/security-management/vulnerability-response/vr-state-rollup-rolldown.html release: brazil product: Vulnerability Response classification: vulnerability-response topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Vulnerability Response remediation task states, Vulnerability Response reference information, Vulnerability Response, Unified Security Exposure Management, Security Operations] --- # State roll-up and roll-down scenarios State roll-up and roll-down scenarios automatically sync the status of remediation tasks \(RTs\) and vulnerable items \(VITs\), ensuring real-time updates across both. This dynamic interaction reduces manual tracking, enhances accuracy, and provides users with an up-to-date view of progress, making vulnerability management more efficient and helping users make informed decisions quickly. ## Roll-up behavior When vulnerable item \(VIT\)states change, these changes may propagate up to the remediation task \(RT\)level. The following table summarizes key roll-up scenarios where changes in vulnerable item \(VIT\) state may influence the associated remediation task \(RT\) state, based on closure conditions, reassignments, and deferrals. <table id="table_qdx_ryw_2hc"><thead><tr><th> VITs State </th><th> Condition </th><th> RT State </th></tr></thead><tbody><tr><td> Open → Under Investigation / Awaiting Implementation \(any sub-state\) / In Review </td><td> VIT transitions to any non-final or non-actionable state </td><td> Remains Open </td></tr><tr><td> Open → Closed </td><td> All associated VITs have the same sub-state </td><td> Closed – <same sub-state as VITs> </td></tr><tr><td> Open → Closed </td><td> All associated VITs have different sub-states </td><td> Closed – <no sub-state> </td></tr><tr><td> Open → some Closed VITs and some Deferred VITs </td><td> All associated Deferred VITs have the same sub-state </td><td> Deferred – <same sub-state as VITs>\(Until date = earliest of all VITs\) </td></tr><tr><td> Open → some Closed VITs and some Deferred VITs </td><td> All associated Deferred VITs have different sub-states </td><td> Deferred – <no sub-state>\(Until date = earliest of all VITs\) </td></tr><tr><td> Open → Closed–Fixed \(after next scan\) → Resolved </td><td> VITs marked as fixed but pending verification </td><td> Remains Open </td></tr><tr><td> Closed–Fixed → Open </td><td> VIT reopens after being Closed–Fixed </td><td> Remains Closed–Fixed </td></tr><tr><td> Closed–Stale → Open </td><td> VIT reopens after being Closed–Stale </td><td> Remains Closed–Cancelled </td></tr><tr><td> Under Investigation → Closed–CI Decommissioned </td><td> Multiple RTs \(e.g., RT1, RT2\) exist for related VITs </td><td> Each RT transitions to Closed–Cancelled </td></tr><tr><td> Resolved → Open </td><td> If a resolved VIT reopens and the previously associated RT was assigned to a user </td><td> Resolved → Under Investigation </td></tr><tr><td> Resolved → Open </td><td> If a resolved VIT reopens and the previously associated RT was unassigned to a user </td><td> Resolved → Open </td></tr></tbody> </table>## Roll-down behavior When the state of a remediation task changes, the state is often propagated to the associated VITs unless overridden by manual updates or specific exceptions. The following table summarizes key roll-down scenarios where changes in remediation task \(RT\) state may affect the associated vulnerable item \(VIT\) state, based on precedence rules and special conditions. |RT State|Condition|VIT State| |--------|---------|---------| |Open → Under Investigation / In Review / Closed–False Positive|RT transitions to a non-final or non-actionable state|Mirrors RT state change \(Open → <same state as RT>\)| |Open → Deferred \(Sub-state: Reason Given\)|RT deferred with a specified reason|Open → Deferred \(Sub-state: Reason Given\)| |Open → Resolved|RT marked as resolved|Open → Resolved| |Open → Closed–Cancelled / Closed–Fixed with Exceptions|RT closed without full resolution|Remains Open| |RT1: Open → Under Investigation; RT2: Open|One RT moves to Under Investigation while another remains Open|Open → Under Investigation| |RT1: Open → Under Investigation → Awaiting Implementation; RT2: Under Investigation|One RT progresses to Awaiting Implementation|Open → Under Investigation → Awaiting Implementation| |RT1: Awaiting Implementation → Deferred; RT2: Awaiting Implementation|One RT deferred while another remains Awaiting Implementation|Awaiting Implementation → Deferred| |RT1: Awaiting Implementation → Closed–Cancelled; RT2: Under Investigation|One RT cancelled while another is Under Investigation|Awaiting Implementation → Under Investigation| |Open → Closed–Fixed with Exceptions|Mixed outcome: one VIT closed as fixed with exceptions, another remains open|VIT1: Open → Closed–Fixed; VIT2: Remains Open| |Open → Resolved|Mixed outcome—one VIT closed as fixed and another resolved|VIT1: Open → Closed–Fixed; VIT2: Open → Resolved| |Resolved → Open|RT reopens after resolution|VIT2 reopens; VIT1 remains Resolved|
| title | State roll-up and roll-down scenarios |
| description | State roll-up and roll-down scenarios automatically sync the status of remediation tasks \(RTs\) and vulnerable items \(VITs\), ensuring real-time updates across both. This dynamic interaction reduces manual tracking, enhances accuracy, and provides users with an up-to-date view of progress, making vulnerability management more efficient and helping users make informed decisions quickly. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/security-management/vulnerability-response/vr-state-rollup-rolldown.html |
| release | brazil |
| product | Vulnerability Response |
| classification | vulnerability-response |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | Vulnerability Response remediation task statesVulnerability Response reference informationVulnerability ResponseUnified Security Exposure ManagementSecurity Operations |