Register a consumer from the Provider Center

---
title: Register a consumer from the Provider Center
description: Register a consumer instance from the Connections tab in the Provider Center to establish a Service Exchange connection between your instance and the consumer instance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/service-exchange/se-provider-center-onboarding.html
release: brazil
product: Service Exchange
classification: service-exchange
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Use for providers, Service Exchange for Providers, Service Exchange]
---

# Register a consumer from the Provider Center

Register a consumer instance from the **Connections** tab in the Provider Center to establish a Service Exchange connection between your instance and the consumer instance.

## Before you begin

-   Role required: admin
-   A provider record must have been created. See [Set up a Service Exchange provider record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/service-exchange/service-bridge-v2-new-provider.md).
-   A company record must exist for the consumer in the provider instance, and a contact must be associated with that company.
-   The consumer instance must be running Service Exchange version 2.3.18 or later.

## About this task

As a provider admin, you initiate the registration process by creating a connection request in the Provider Center. This generates a unique registration URL that the consumer uses to complete their registration.

If email notifications are enabled, the system sends the registration URL to the consumer contact. Otherwise, you share the URL manually after the connection card is created.

## Procedure

1.  Navigate to **All** > **Service Exchange Provider** > **Administration** > **Provider Center**.

2.  Select the **Connections** tab.

3.  Select **New connection**.

4.  In the **Create a new connection** form, enter the following details:

    -   **Company**: Select the company associated with the consumer instance.
    -   **Contact**: Select the contact associated with the company.

        **Note:** The contact must be an admin user in the consumer instance. Registration cannot be completed by any other user.

    -   **URL**: Enter the URL of the consumer instance. The system validates the format and displays a confirmation or error message below the field.
    -   **Short description**: Optional. Enter a short description for the connection.
    -   **Comments**: Optional. Stored as additional comments on the registration request.
    -   **Work notes**: Optional. Stored as work notes on the registration request.
5.  Select **Create connection**.

    A connection card is created and a registration URL is generated. The confirmation message depends on whether email notifications are enabled:

    -   If email is on: "Connection invite successfully sent to <consumer name>. You are now in their queue for registration. Monitor the connection status here."
    -   If email is off: "Connection request successfully created. Email notifications are turned off on your instance hence the invite wasn't sent automatically. Please share the registration URL with your consumer contact. You can find it in the connection details." The message includes a link to the connection details page where you can copy the URL.

## Result

A connection request is created and the consumer receives the registration URL. After the consumer completes registration, the connection card state is set to **Onboarded**. Select **View details** on the connection card to review the registration details and configure connection settings.

## What to do next

[Consumer registration from the Consumer Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/service-exchange/se-consumer-center-onboarding.md).

**Parent Topic:**[Using Service Exchange for providers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/service-exchange/service-bridge-v2-administer.md)