Service management states
concept brazil Updated Sep 10, 2026 1 min read c_ServiceManagementStates.md
From creation until closure, SM application requests for work (for example, work orders and facilities requests), and their respective tasks follow a life cycle tracked by the State field in Field Service Management and Facilities Service Management.
The life cycle is controlled through business rules and UI actions that are updated by the system automatically.
Note: The State field on the record is always read-only.
- State flow customization
State flows control the sequence in which records transition between states in Service Management applications. - State flow example
Your business processes might require work order tasks to be accepted automatically when dispatched to an agent. - Implications of disabling SM state flows
State flows are used by SM applications to control how a work order or request automatically transitions from one state to the next. When state flows are disabled, various aspects of the ServiceNow system are also changed, as described here.
Parent Topic:Service Management
Related topics
[bundle-fsm.t_CustomizeAStateFlow]
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--- title: Service management states description: From creation until closure, SM application requests for work \(for example, work orders and facilities requests\), and their respective tasks follow a life cycle tracked by the State field in Field Service Management and Facilities Service Management. locale: en-US canonical_url: https://www.servicenow.com/docs/r/service-management-for-the-enterprise/c\_ServiceManagementStates.html release: brazil topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Service Management] --- # Service management states From creation until closure, SM application requests for work \(for example, work orders and facilities requests\), and their respective tasks follow a life cycle tracked by the **State** field in Field Service Management and Facilities Service Management. The life cycle is controlled through business rules and UI actions that are updated by the system automatically. **Note:** The **State** field on the record is always read-only. - **[State flow customization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/service-management-for-the-enterprise/c_StateFlowCustomization.md)** State flows control the sequence in which records transition between states in Service Management applications. - **[State flow example](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/service-management-for-the-enterprise/t_StateFlowExample.md)** Your business processes might require work order tasks to be accepted automatically when dispatched to an agent. - **[Implications of disabling SM state flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/service-management-for-the-enterprise/c_ImpDsblStFl.md)** State flows are used by SM applications to control how a work order or request automatically transitions from one state to the next. When state flows are disabled, various aspects of the ServiceNow system are also changed, as described here. **Parent Topic:**[Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/service-management-for-the-enterprise/c_ServiceManagement.md) **Related topics** [bundle-fsm.t_CustomizeAStateFlow]
| title | Service management states |
| description | From creation until closure, SM application requests for work \(for example, work orders and facilities requests\), and their respective tasks follow a life cycle tracked by the State field in Field Service Management and Facilities Service Management. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/service-management-for-the-enterprise/c\_ServiceManagementStates.html |
| release | brazil |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Service Management |