Exploring Service Administration

concept brazil Updated Sep 10, 2026 1 min read c_ServiceAdministration.md

Configure settings for services that support business applications or the platform.

Assessments and Surveys
The Assessments and Surveys application helps you create, send, and collect responses for surveys. The application also helps you evaluate, score, and rank records from any table in the system.
Classic approvals
Classic approvals are records that store the authorization tasks that must be done to approve or reject a request. Approval records are typically created by a Workflow Studio flow or classic workflow. An approval defines both the approval tasks and the users or groups are assigned to approve or reject them.
State flows
State flows enable an administrator to customize transitions from one state to another in tables derived from the Task [task] table and configure the system to perform work during transitions to specific states.
Geolocation
The geolocation feature uses Google Maps to track users, plan efficient routes between locations, and assist in finding accurate travel times for applications that require this information, such as Work Management.

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---
title: Exploring Service Administration
description: Configure settings for services that support business applications or the platform.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/servicenow-platform/c\_ServiceAdministration.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Service Administration, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Exploring Service Administration

Configure settings for services that support business applications or the platform.

-   **[Assessments and Surveys](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/assessments-surveys-landing-page.md)**  
The Assessments and Surveys application helps you create, send, and collect responses for surveys. The application also helps you evaluate, score, and rank records from any table in the system.
-   **[Classic approvals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/approvals/r_Approvals.md)**  
Classic approvals are records that store the authorization tasks that must be done to approve or reject a request. Approval records are typically created by a Workflow Studio flow or classic workflow. An approval defines both the approval tasks and the users or groups are assigned to approve or reject them.
-   **[State flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/c_StateFlows.md)**  
State flows enable an administrator to customize transitions from one state to another in tables derived from the Task \[task\] table and configure the system to perform work during transitions to specific states.
-   **[Geolocation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/c_Geolocation.md)**  
The geolocation feature uses Google Maps to track users, plan efficient routes between locations, and assist in finding accurate travel times for applications that require this information, such as Work Management.

**Parent Topic:**[Service Administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/service-administration-landing.md)