Escalate a Connect Support conversation

---
title: Escalate a Connect Support conversation
description: If an escalation path is defined for a Connect Support conversation, you can use a shortcut to escalate a Connect Support conversation to a different queue.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/servicenow-platform/connect/t\_EscalateAConnectSupportConvo.html
release: brazil
product: Connect
classification: connect
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Connect Support, Connect, ServiceNow AI Platform Additional Capabilities, Extend ServiceNow AI Platform capabilities]
---

# Escalate a Connect Support conversation

If an escalation path is defined for a Connect Support conversation, you can use a shortcut to escalate a Connect Support conversation to a different queue.

## Before you begin

Define an escalation path for the queue, using the **Escalate to** field on the Chat Queue \[chat\_queue\] table. For more information, see [Administer Connect Support queues]().

## Procedure

1.  Open a Connect Support conversation.

2.  At the bottom of the conversation, click the menu icon \(\[Omitted image "IconMenu.png"\] Alt text: Menu icon\) to open the Connect actions menu.

3.  In the Connect actions menu, select **Escalate**.

    A confirmation dialog box appears.

4.  In the dialog box, click **Escalate**.

    The system automatically removes you from the conversation and the conversation enters the escalated queue.