Create a style guide in the Knowledge Center
Create a style guide that defines the tone, voice, and terminology AI applies when it generates knowledge articles. Assign the style guide to a knowledge base so that authors can select it during article generation.
Before you begin
Role required: knowledge admin
About this task
A style guide contains the rules for language, tone, voice, and terminology that Now Assist follows when it generates a knowledge article. Each style guide is a separate record that you assign at the knowledge base level, in the same way as article templates.
When an author submits a prompt with a style guide selected, the style guide body is sent as part of the prompt to the Large Language Model (LLM). A style guide doesn't define the structure of an article. The article template controls structure.
Procedure
-
Navigate to Lists > Administration > Style Guides.
The list of style guides on the instance appears.
-
Select New.
-
On the Style Guide form, fill in the fields.
Field Description Name Name of the style guide. Authors see this name in the style guide list when they generate an article. Short description Brief description of the purpose of the style guide. Style guide body Plain-text instructions for the language, tone, voice, and terminology to use in generated articles. You can enter the text directly or paste it from another document. Active Option that makes the style guide available for assignment to a knowledge base. Clear this option for a style guide that is in progress or retired. Note:
The Style guide body field accepts plain text only, because its content is sent to the LLM as part of the prompt.
For example, the style guide body might include an instruction such as
Don't use the term users. Refer to them as employees. -
Select Save.
The style guide appears in the list of style guides.
---
title: Create a style guide in the Knowledge Center
description: Create a style guide that defines the tone, voice, and terminology AI applies when it generates knowledge articles. Assign the style guide to a knowledge base so that authors can select it during article generation.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/servicenow-platform/create-style-guides-for-articles.html
release: brazil
topic_type: task
last_updated: "2026-10-23"
reading_time_minutes: 1
breadcrumb: [Using style guides in the Knowledge Center, Using Knowledge Center, Knowledge Center, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---
# Create a style guide in the Knowledge Center
Create a style guide that defines the tone, voice, and terminology AI applies when it generates knowledge articles. Assign the style guide to a knowledge base so that authors can select it during article generation.
## Before you begin
Role required: knowledge admin
## About this task
A style guide contains the rules for language, tone, voice, and terminology that Now Assist follows when it generates a knowledge article. Each style guide is a separate record that you assign at the knowledge base level, in the same way as article templates.
When an author submits a prompt with a style guide selected, the style guide body is sent as part of the prompt to the Large Language Model \(LLM\). A style guide doesn't define the structure of an article. The article template controls structure.
## Procedure
1. Navigate to **Lists** > **Administration** > **Style Guides**.
The list of style guides on the instance appears.
2. Select **New**.
3. On the Style Guide form, fill in the fields.
|Field|Description|
|-----|-----------|
|Name|Name of the style guide. Authors see this name in the style guide list when they generate an article.|
|Short description|Brief description of the purpose of the style guide.|
|Style guide body|Plain-text instructions for the language, tone, voice, and terminology to use in generated articles. You can enter the text directly or paste it from another document.|
|Active|Option that makes the style guide available for assignment to a knowledge base. Clear this option for a style guide that is in progress or retired.|
**Note:**
The **Style guide body** field accepts plain text only, because its content is sent to the LLM as part of the prompt.
For example, the style guide body might include an instruction such as `Don't use the term users. Refer to them as employees.`
4. Select **Save**.
The style guide appears in the list of style guides.
| title | Create a style guide in the Knowledge Center |
| description | Create a style guide that defines the tone, voice, and terminology AI applies when it generates knowledge articles. Assign the style guide to a knowledge base so that authors can select it during article generation. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/servicenow-platform/create-style-guides-for-articles.html |
| release | brazil |
| topic_type | task |
| last_updated | 2026-10-23 |
| reading_time_minutes | 1 |
| breadcrumb | Using style guides in the Knowledge CenterUsing Knowledge CenterKnowledge CenterManage content capabilitiesExtend ServiceNow AI Platform capabilities |