Customize fields in the approval message for change request

task brazil Updated Sep 10, 2026 1 min read customize-fields-change.md

Raw file servicenow.com

Customize the body message for a change request approval sent in Microsoft Outlook.

Before you begin

Role required: oam_admin

Procedure

Navigate to All > Actionable Messages > OAM Definition.
Click OAM Change Approval.
In the OAM Container section, customize the following fields as required:
1. Title: Title of the Outlook approval notification.
2. Requester info: User who created the request.
3. Request Details: This field can be customized. You can also add additional fields as per the requirement.
Click Update.

The approval message is displayed in Microsoft Outlook as shown below. Click View Approval Request to view the request in ServiceNow instance.

[Omitted image "oam-change2.png"] Alt text: Change approval in Microsoft Outlook

Parent Topic:Customize fields for the approval message

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---
title: Customize fields in the approval message for change request
description: Customize the body message for a change request approval sent in Microsoft Outlook.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/servicenow-platform/customize-fields-change.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Customize fields for the approval message, Outlook Actionable Messages, Survey administration, Use surveys, Surveys, Assessments and Surveys, Exploring Service Administration, Service Administration, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Customize fields in the approval message for change request

Customize the body message for a change request approval sent in Microsoft Outlook.

## Before you begin

Role required: oam\_admin

## Procedure

1. Navigate to **All** &gt; **Actionable Messages** &gt; **OAM Definition**.

2. Click **OAM Change Approval**.

3. In the OAM Container section, customize the following fields as required:

1. **Title**: Title of the Outlook approval notification.
2. **Requester info**: User who created the request.
3. **Request Details**: This field can be customized. You can also add additional fields as per the requirement.
4. Click **Update**.

The approval message is displayed in Microsoft Outlook as shown below. Click **View Approval Request** to view the request in ServiceNow instance.

\[Omitted image "oam-change2.png"\] Alt text: Change approval in Microsoft Outlook

**Parent Topic:**[Customize fields for the approval message](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/customize-approval-message.md)