PDF generation and accessibility

concept brazil Updated Sep 10, 2026 1 min read pdf-generation-accessibility.md

PDF generation settings support accessibility features such as accessibility tags for screen readers, customizable export formats, and image retrieval timeouts for optimized HTML to PDF conversion.

Note: PDF generation with accessibility is unavailable for on-premise customers.

Accessible PDF

To enable accessibility for PDF generation, add the accessibility property com.snc.pdf.generation.accessibility and set the value to true. Only users with admin roles can set the property. For more information, see Add a system property.

For PDF generation API, see

Image retrieval timeout in HTML to PDF conversation

To specific the time out duration for HTML to PDF conversion update the timeout value for the system property com.snc.pdf.html2pdf.image_retrieval_timeout. This property enables you to specify an image retrieval timeout in seconds.

Export to PDF
Export an individual record or list of records into a PDF format that supports accessibility. When this feature is enabled, accessibility tags are available in the PDF tag tree to help users who rely on-screen readers to navigate, understand, and interact with the generated PDF documents.
Guardrails for PDF generation and accessibility
Static and dynamic guardrails are safeguards that help maintain stability during PDF generation. Static guardrails enforce fixed limits like maximum PDF size, while dynamic guardrails monitor real-time memory usage and terminate exports when memory pressure exceeds a defined threshold.

Parent Topic:Document Services

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---
title: PDF generation and accessibility
description: PDF generation settings support accessibility features such as accessibility tags for screen readers, customizable export formats, and image retrieval timeouts for optimized HTML to PDF conversion.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/servicenow-platform/document-management-services/pdf-generation-accessibility.html
release: brazil
product: Document Management Services
classification: document-management-services
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Document Services, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# PDF generation and accessibility

PDF generation settings support accessibility features such as accessibility tags for screen readers, customizable export formats, and image retrieval timeouts for optimized HTML to PDF conversion.

**Note:** PDF generation with accessibility is unavailable for on-premise customers.

## Accessible PDF

To enable accessibility for PDF generation, add the accessibility property **com.snc.pdf.generation.accessibility** and set the value to `true`. Only users with admin roles can set the property. For more information, see [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md).

For PDF generation API, see 

## Image retrieval timeout in HTML to PDF conversation

To specific the time out duration for HTML to PDF conversion update the timeout value for the system property **com.snc.pdf.html2pdf.image\_retrieval\_timeout**. This property enables you to specify an image retrieval timeout in seconds.

-   **[Export to PDF](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/document-management-services/export-to-pdf.md)**  
Export an individual record or list of records into a PDF format that supports accessibility. When this feature is enabled, accessibility tags are available in the PDF tag tree to help users who rely on-screen readers to navigate, understand, and interact with the generated PDF documents.
-   **[Guardrails for PDF generation and accessibility](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/document-management-services/guardrails-pdf-generation-accessibility.md)**  
Static and dynamic guardrails are safeguards that help maintain stability during PDF generation. Static guardrails enforce fixed limits like maximum PDF size, while dynamic guardrails monitor real-time memory usage and terminate exports when memory pressure exceeds a defined threshold.

**Parent Topic:**[Document Services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/document-management-services/document-services-landing-page.md)