Redact data from documents

task brazil Updated Sep 10, 2026 1 min read redact-sensitive-data.md

Raw file servicenow.com

Redact sensitive data from PDF documents by either searching keywords or selecting text.

Before you begin

Documents related list should be configured for the workspace.

Role required: none

Procedure

From the workspace, navigate to the required record (for example, Incident).
Select the Documents tab.
Select the document and version.
Select and open the attached PDF document.
Select the redact icon [Omitted image "redact-icon.png"] Alt text: icon redact to enable data redaction.
Enter a keyword under Search a keyword to redact and select the search icon [Omitted image "icon-search.png"] Alt text: Search icon.

Note:

Searching and redacting data manually is applicable only for text and not for text within images or any other line art.

If the redaction is unsuccessful, then check if there’s an issue with the PDF format, manually redact by highlighting the text.
To select and draw over an area to redact data, select Draw and redact.
To undo, select the undo [Omitted image "redact-undo-icon.png"] Alt text: icon undo.
Select Apply redaction.
Select Save changes.
To discard, select the close icon [Omitted image "redact-close-icon.png"] Alt text: icon close in the Redact document pane.

Parent Topic:Redact sensitive data from documents

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---
title: Redact data from documents
description: Redact sensitive data from PDF documents by either searching keywords or selecting text.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/servicenow-platform/document-management-services/redact-sensitive-data.html
release: brazil
product: Document Management Services
classification: document-management-services
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Redact sensitive data from documents, Use, Document Management, Document Services, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Redact data from documents

Redact sensitive data from PDF documents by either searching keywords or selecting text.

## Before you begin

Documents related list should be configured for the workspace.

Role required: none

## Procedure

1. From the workspace, navigate to the required record \(for example, Incident\).

2. Select the **Documents** tab.

3. Select the document and version.

4. Select and open the attached PDF document.

5. Select the redact icon \[Omitted image "redact-icon.png"\] Alt text: icon redact to enable data redaction.

6. Enter a keyword under **Search a keyword to redact** and select the search icon \[Omitted image "icon-search.png"\] Alt text: Search icon.

**Note:**

Searching and redacting data manually is applicable only for text and not for text within images or any other line art.

If the redaction is unsuccessful, then check if there’s an issue with the PDF format, manually redact by highlighting the text.

7. To select and draw over an area to redact data, select **Draw and redact**.

8. To undo, select the undo \[Omitted image "redact-undo-icon.png"\] Alt text: icon undo.

9. Select **Apply redaction**.

10. Select **Save changes**.

11. To discard, select the close icon \[Omitted image "redact-close-icon.png"\] Alt text: icon close in the Redact document pane.

**Parent Topic:**[Redact sensitive data from documents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/document-management-services/data-redaction-documents.md)