Health score configuration

---
title: Health score configuration
description: Configure how article and knowledge base health scores are calculated. You can view the default configuration, clone it to create a custom configuration, link knowledge bases to the configuration, and update category and scan weights.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/servicenow-platform/kc-health-score-configuration.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Exploring Knowledge Center, Knowledge Center, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Health score configuration

Configure how article and knowledge base health scores are calculated. You can view the default configuration, clone it to create a custom configuration, link knowledge bases to the configuration, and update category and scan weights.

The **Configuration steps** for configuring the health score are:

-   Overview - view and manage your active configurations including the number of knowledge bases linked to each of the active configurations.
-   Default configuration - view default weights at the article and knowledge base levels, and the list of knowledge bases linked to the default configuration.
-   Custom configuration - clone the default configuration to assign custom weights to scans at the article and knowledge base levels, and link or remove knowledge bases as needed.
-   Understand - learn how the knowledge base health score is calculated and how to configure it.

**Note:**

-   The Article health score is based on its overall health score factors.
-   The Knowledge base health score is calculated by the aggregated average of all the articles' health scores of a knowledge base.

**Related topics**  


[Knowledge Health score](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/knowledge-health-score.md)

[Article health score](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/healthscore-metrics.md)