Approve a knowledge block in Agent Workspace

---
title: Approve a knowledge block in Agent Workspace
description: Approve a knowledge block that is awaiting your review in Agent Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/servicenow-platform/knowledge-management/approve-knowledge-block-agent.html
release: brazil
product: Knowledge Management
classification: knowledge-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Knowledge blocks authoring in Agent Workspace, Using knowledge blocks, Using Knowledge Management, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Approve a knowledge block in Agent Workspace

Approve a knowledge block that is awaiting your review in Agent Workspace.

## Before you begin

Role required: agent\_workspace\_user and knowledge

## Procedure

1.  Navigate to **All** > **Agent Workspace** > **Agent Workspace Home**.

2.  Go to **Lists** > **Knowledge Blocks** > **Unpublished**.

3.  Click a knowledge block link that is in the **Review** workflow state.

4.  Click **Edit**.

5.  In the Approvals related list, in the **State** column, click **Requested**.

    The Approval form opens in another tab within Agent Workspace.

6.  From the State list, select **Approved**.

7.  Click **Save**.


## Result

The approved knowledge block is published immediately. If the article versioning feature is enabled, the version number of the knowledge block increments to the next whole number \(for example, from 2.02 to 3.0\). On the Knowledge Block form, the workflow state changes to **Published**. The new published version of the knowledge block is added to the Block Versions related list on the Knowledge Block form. The version is also available in the All list under Knowledge Blocks in Agent Workspace, go to **Knowledge Blocks** > **All**.