Demand Insights for HR Cases dashboard

concept brazil Updated Sep 10, 2026 1 min read demand-insights-hrcases-dashboard.md

The Demand Insights for HR cases dashboard enables you as an HR agent to identify which HR cases have no or insufficient knowledge coverage. You can then create feedback tasks for knowledge gaps to deflect such HR cases.

Note: For Demand Insights for HR cases dashboard, activate the Human Resources Scoped App: Core plugin [com.sn_hr_core] and Predictive Intelligence for Knowledge Management plugin [com.snc.knowledge_ml].

End user and roles

End user and goal	Required role
HR agent: Needs to identify which HR cases don't have good knowledge coverage.	sn_km_ml.knowledge_curation_user and sn_hr_core.admin

Reports

Title	Type	Description
Candidate Knowledge Gaps for HR cases	Pareto Chart	Candidate Knowledge Gaps for HR cases.

Parent Topic:Analytics and Reporting Solutions for Knowledge Management

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---
title: Demand Insights for HR Cases dashboard
description: The Demand Insights for HR cases dashboard enables you as an HR agent to identify which HR cases have no or insufficient knowledge coverage. You can then create feedback tasks for knowledge gaps to deflect such HR cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/servicenow-platform/knowledge-management/demand-insights-hrcases-dashboard.html
release: brazil
product: Knowledge Management
classification: knowledge-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Analytics and Reporting Solutions for Knowledge Management, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Demand Insights for HR Cases dashboard

The Demand Insights for HR cases dashboard enables you as an HR agent to identify which HR cases have no or insufficient knowledge coverage. You can then create feedback tasks for knowledge gaps to deflect such HR cases.

**Note:** For Demand Insights for HR cases dashboard, activate the Human Resources Scoped App: Core plugin \[com.sn\_hr\_core\] and Predictive Intelligence for Knowledge Management plugin \[com.snc.knowledge\_ml\].

## End user and roles

|End user and goal|Required role|
|-----------------|-------------|
|HR agent: Needs to identify which HR cases don't have good knowledge coverage.|sn\_km\_ml.knowledge\_curation\_user and sn\_hr\_core.admin|

## Reports

|Title|Type|Description|
|-----|----|-----------|
|Candidate Knowledge Gaps for HR cases|Pareto Chart|Candidate Knowledge Gaps for HR cases.|

**Parent Topic:**[Analytics and Reporting Solutions for Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/knowledge-management/analytics-and-reporting-solutions-for-knowlege-management.md)