Deploy Knowledge Management - Add-in for Microsoft Word

task brazil Updated Sep 10, 2026 1 min read deploy-km-word-manifest.md

Deploy the Knowledge Management - Add-in for Microsoft Word for authoring knowledge articles from within the Microsoft Word.

Before you begin

In addition to having one of the following roles on the ServiceNow instance, you must be an Office365 administrator to deploy the Knowledge Management - Add-in for Microsoft Word.

Role required: admin, sn_outlook_addin.outlook_addin_setup

Procedure

Navigate to All > ServiceNow Add-Ins for Office > Office Add-In-Manifests.
In the Add-In Name column, select Knowledge Management.
Select Download Manifest to download the add-in manifest file to your desktop.
Open your email account in Microsoft Outlook.
On the ribbon, select Get Add-ins > My add-ins > Add a custom add-in > Add from file.
Select the manifest.xml file that you downloaded.
Select Open.
Select Install.

The ServiceNow for Knowledge Management tile is added in the custom add-ins section.
From the more items menu, select ServiceNow for Knowledge Management, and log in with your credentials.

You can connect to your Microsoft Outlook account with your instance.

Import a Word document to a knowledge base using Knowledge Management v3

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---
title: Deploy Knowledge Management - Add-in for Microsoft Word
description: Deploy the Knowledge Management - Add-in for Microsoft Word for authoring knowledge articles from within the Microsoft Word.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/servicenow-platform/knowledge-management/deploy-km-word-manifest.html
release: brazil
product: Knowledge Management
classification: knowledge-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Knowledge Management - Add-in for Microsoft Word, Configuring Knowledge Management, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Deploy Knowledge Management - Add-in for Microsoft Word

Deploy the Knowledge Management - Add-in for Microsoft Word for authoring knowledge articles from within the Microsoft Word.

## Before you begin

In addition to having one of the following roles on the ServiceNow instance, you must be an Office365 administrator to deploy the Knowledge Management - Add-in for Microsoft Word.

Role required: admin, sn\_outlook\_addin.outlook\_addin\_setup

## Procedure

1. Navigate to **All** &gt; **ServiceNow Add-Ins for Office** &gt; **Office Add-In-Manifests**.

2. In the **Add-In Name** column, select **Knowledge Management**.

3. Select **Download Manifest** to download the add-in manifest file to your desktop.

4. Open your email account in Microsoft Outlook.

5. On the ribbon, select **Get Add-ins** &gt; **My add-ins** &gt; **Add a custom add-in** &gt; **Add from file**.

6. Select the `manifest.xml` file that you downloaded.

7. Select **Open**.

8. Select **Install**.

The **ServiceNow for Knowledge Management** tile is added in the custom add-ins section.

9. From the more items menu, select **ServiceNow for Knowledge Management**, and log in with your credentials.

You can connect to your Microsoft Outlook account with your instance.

**Related topics**

[Import a Word document to a knowledge base](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/knowledge-management/import-word-platform.md)

[Import a Word document to a knowledge base using Knowledge Management v3](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/knowledge-management/t_ImportADocument.md)