View the source of a knowledge article search
Analyze knowledge searches by finding the source used for searching a knowledge article.
Before you begin
Role required: knowledge_admin, knowledge_manager
Procedure
-
Navigate to All > Knowledge > Administration > Search Log.
-
View the following data for a search record in the corresponding column of the Search log.
|
Column |
Search record data |
|---|---|
|
Source Doc |
Source record in the source table.For example, Problem: problem_number, Case: case_number, Incident: incident_number, Service Portal: Customer Support |
|
Source Table |
Label and name of the source table.For example, Knowledge [kb_knowledge], Service Portal [sp_portal], Case [sn_customerservice_case], Incident [incident], Problem [problem], KCS Article [kb_template_kcs_article] |
|
Source Type |
Application where the knowledge article search was performed.The Source Type column is set to one of the following values:
|
|
Source URL |
URL of the searched text query. |
Related topics
--- title: View the source of a knowledge article search description: Analyze knowledge searches by finding the source used for searching a knowledge article. locale: en-US canonical_url: https://www.servicenow.com/docs/r/servicenow-platform/knowledge-management/find-knowledge-search-source.html release: brazil product: Knowledge Management classification: knowledge-management topic_type: task last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [View knowledge logs, Configuring Knowledge Management, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities] --- # View the source of a knowledge article search Analyze knowledge searches by finding the source used for searching a knowledge article. ## Before you begin Role required: knowledge\_admin, knowledge\_manager ## Procedure 1. Navigate to **All** > **Knowledge** > **Administration** > **Search Log**. 2. View the following data for a search record in the corresponding column of the Search log. <table id="table_ndv_vjj_jlb"><thead><tr><th> Column </th><th> Search record data </th></tr></thead><tbody><tr><td> Source Doc </td><td> Source record in the source table.For example, Problem: *problem\_number*, Case: *case\_number*, Incident: *incident\_number*, Service Portal: *Customer Support* </td></tr><tr><td> Source Table </td><td> Label and name of the source table.For example, Knowledge \[kb\_knowledge\], Service Portal \[sp\_portal\], Case \[sn\_customerservice\_case\], Incident \[incident\], Problem \[problem\], KCS Article \[kb\_template\_kcs\_article\] </td></tr><tr><td> Source Type </td><td> Application where the knowledge article search was performed.The **Source Type** column is set to one of the following values: - **Portal**: Service Portal application - **Classic**: ServiceNow AI Platform application - **Workspace**: Agent assist in Workspace - **Knowledge Classic**: Knowledge Management v3 or v2 - **Other**: Unidentifiable source </td></tr><tr><td> Source URL </td><td> URL of the searched text query. </td></tr></tbody> </table> **Parent Topic:**[View knowledge logs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/knowledge-management/view-knowledge-logs.md) **Related topics** [View knowledge logs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/knowledge-management/view-knowledge-logs.md)
| title | View the source of a knowledge article search |
| description | Analyze knowledge searches by finding the source used for searching a knowledge article. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/servicenow-platform/knowledge-management/find-knowledge-search-source.html |
| release | brazil |
| product | Knowledge Management |
| classification | knowledge-management |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | View knowledge logsConfiguring Knowledge ManagementKnowledge ManagementManage content capabilitiesExtend ServiceNow AI Platform capabilities |