Provide feedback for a knowledge article in Agent Workspace

---
title: Provide feedback for a knowledge article in Agent Workspace
description: Provide feedback on a knowledge article by rating the article, marking the article as helpful or not helpful, and posting and replying to comments for the article in Agent Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/servicenow-platform/knowledge-management/respond-evaluate-articles-agent.html
release: brazil
product: Knowledge Management
classification: knowledge-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Authoring a knowledge article in Agent Workspace, Creating and maintaining articles, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Provide feedback for a knowledge article in Agent Workspace

Provide feedback on a knowledge article by rating the article, marking the article as helpful or not helpful, and posting and replying to comments for the article in Agent Workspace.

## Before you begin

You must have read access to the knowledge article.

Role required: agent\_workspace\_user

## Procedure

1.  Navigate to **All** > **Agent Workspace** > **Agent Workspace Home**.

2.  Go to **Lists** > **Knowledge** > **All articles**.

3.  Click the link to the knowledge article that you want to view.

4.  Provide feedback for the article.

<table id="choicetable_r24_btb_wjb"><thead><tr><th align="left" id="d578829e103">

To

</th><th align="left" id="d578829e106">

Do this

</th></tr></thead><tbody><tr><td id="d578829e112">

**Flag the article**

</td><td>

Click the more actions icon , and then click **Flag Article** to report an article that contains incorrect or inappropriate content. A dialog box is displayed in which you can provide the reason for the flag. A feedback task is automatically created for the article and assigned to the author or ownership group, as configured.

</td></tr><tr><td id="d578829e124">

**Rate the article**

</td><td>

Click the star icons displayed on the article to indicate its effectiveness on a scale from 1 through 5.Administrators can configure the **glide.knowman.feedback.enable\_actionable\_feedback\_for\_rating** property to ensure that feedback tasks are automatically created and assigned when a lower rating is posted. For more information, see [Knowledge Management properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/knowledge-management/r_KnowledgeProperties.md).

</td></tr><tr><td id="d578829e149">

**Enter your comment**

</td><td>

In the **Type your comment here** text box, enter a comment and click **Post Comment**.

</td></tr><tr><td id="d578829e164">

**View all comments and replies posted for the knowledge article**

</td><td>

Scroll down to the Comments section. To view or hide replies added to a comment, click **Show replies** or **Hide replies**, respectively. To view replies added to all comments, click **Show all replies**.

</td></tr><tr><td id="d578829e183">

**Like a comment on the knowledge article**

</td><td>

Underneath the comment, click the like icon \(.

</td></tr><tr><td id="d578829e192">

**Reply to a comment on the article**

</td><td>

Underneath the comment, click the reply icon , enter your comment in the text box that appears, and then click **Submit**.

</td></tr><tr><td id="d578829e204">

**Delete any previous comments or replies**

</td><td>

Go to a comment or reply and then click the delete icon If a message appears, click **Yes, delete**. **Note:** Only users who have posted the comment, knowledge administrators, and knowledge owners can delete a comment.

</td></tr></tbody>
</table>
**Related topics**  


[View a knowledge article in Agent Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/knowledge-management/view-article-agent.md)

[Work on a feedback task in Agent Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/knowledge-management/respond-feedback-workspace.md)