Requesting the MetricBase product
The MetricBase plugin [com.snc.clotho] requires a separate subscription and must be activated by ServiceNow personnel. Be sure to also request the MetricBase Demo plugin [com.snc.clotho.demo], which includes sample tables, metrics, triggers, and data.
To purchase a subscription, contact your ServiceNow account manager. The account manager can arrange to have the plugin activated on your organization's production and subproduction instances, generally within a few days.
When ServiceNow personnel install the MetricBase Demo plugin, they also connect your instance to the server that contains the MetricBase database. A MetricBase database can connect with only one other instance. For example, a clone of the original instance can't talk to the same database as the original instance.
Parent Topic:Configuring MetricBase
Related topics
--- title: Requesting the MetricBase product description: The MetricBase plugin \[com.snc.clotho\] requires a separate subscription and must be activated by ServiceNow personnel. Be sure to also request the MetricBase Demo plugin \[com.snc.clotho.demo\], which includes sample tables, metrics, triggers, and data. locale: en-US canonical_url: https://www.servicenow.com/docs/r/servicenow-platform/metricbase/request-metricbase.html release: brazil product: MetricBase classification: metricbase topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Configure, MetricBase, Manage instance data sources, Extend ServiceNow AI Platform capabilities] --- # Requesting the MetricBase product The MetricBase plugin \[com.snc.clotho\] requires a separate subscription and must be activated by ServiceNow personnel. Be sure to also request the MetricBase Demo plugin \[com.snc.clotho.demo\], which includes sample tables, metrics, triggers, and data. To purchase a subscription, contact your ServiceNow account manager. The account manager can arrange to have the plugin activated on your organization's production and subproduction instances, generally within a few days. When ServiceNow personnel install the MetricBase Demo plugin, they also connect your instance to the server that contains the MetricBase database. A MetricBase database can connect with only one other instance. For example, a clone of the original instance can't talk to the same database as the original instance. **Parent Topic:**[Configuring MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/metricbase/configuring-metricbase.md) **Related topics** [Working with MetricBase demo data]()
| title | Requesting the MetricBase product |
| description | The MetricBase plugin \[com.snc.clotho\] requires a separate subscription and must be activated by ServiceNow personnel. Be sure to also request the MetricBase Demo plugin \[com.snc.clotho.demo\], which includes sample tables, metrics, triggers, and data. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/servicenow-platform/metricbase/request-metricbase.html |
| release | brazil |
| product | MetricBase |
| classification | metricbase |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | ConfigureMetricBaseManage instance data sourcesExtend ServiceNow AI Platform capabilities |