Create an OAuth credential record for Notify with Cisco Webex

task brazil Updated Sep 10, 2026 1 min read create-oauth-credential-notify-webex.md
Raw file servicenow.com

Create a credential record for the Notify with Cisco Webex account.

Before you begin

Role required: notify_setup_admin

Procedure

  1. Navigate to All > Connections & Credentials > Credentials.

  2. Click New.

    The system displays this message: What type of Credentials would you like to create?

  3. Select OAuth 2.0 Credentials.

  4. On the form, fill these values.

Field

Description

Name

Name to uniquely identify the record. For example, Cisco Webex Teams Cred.

Active

Option to actively use the credential record.

OAuth Entity Profile

OAuth profile created during the registration of Cisco Webex Teams as an OAuth provider. For example, Cisco Webex Teams OAuth Profile.

Applies to

Option to specify if the credential applies to all MID Servers in your network, or to one or more Specific MID servers. Specify the MID Servers that should use this credential in the MID servers field.

Order

Order to apply this credential. For example, 100.

Credential alias

Credential alias associated with the spoke.

5. Right-click the form header and click **Submit**.
  1. Select the Get OAuth Token related link.

    You must log in to Cisco Webex account to retrieve the token details.

    Enter the email address of the Cisco account that connects your ServiceNow instance with Cisco Webex portal. This email address should be unique and can’t be assigned to any user. Ex: cisco_servicenow@webex.com.

    On successful authentication, a confirmation message is displayed on the header.

Parent Topic:Configure Notify Cisco Webex Connector

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