Configure and activate the identify duplicate articles skill

---
title: Configure and activate the identify duplicate articles skill
description: Configure the Knowledge content management skill to enable admins and managers to activate the identify duplicate articles skill in ServiceNow Otto.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/servicenow-platform/now-assist-in-knowledge-management/Now-Assist-configuring-identify-duplicate-article-skill.html
release: brazil
product: Now Assist in Knowledge Management
classification: now-assist-in-knowledge-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure ServiceNow Otto in Knowledge Management, ServiceNow Otto in Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Configure and activate the identify duplicate articles skill

Configure the Knowledge content management skill to enable admins and managers to activate the identify duplicate articles skill in ServiceNow Otto.

## Before you begin

A data set of at least 2000 articles is necessary for the AI duplicate feature to work reliably.

Role required: knowledge\_admin and knowledge\_manager

## About this task

This skill enables admins and managers to identify and review duplicate content.

## Procedure

1.  Navigate to **All** > **Admin Center** > **AI Admin**.

2.  Locate and select **Platform** under AI skills for knowledge, and then select **Knowledge** to open the AI skills for knowledge view.

3.  In the AI skills for knowledge window, locate the **Identify duplicate articles** skill card.

4.  Select **Activate** to navigate to the skill configuration page.

5.  In the **Choose input** section, select **Switch scope** using the toggle button, and specify the following fields.

<table id="table_erk_jmw_gfc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Table name

</td><td>

The table on which the skill is configured. This is a read-only field with a default value.

</td></tr><tr><td>

Fields

</td><td>

Specify the fields which will be used to identify duplicate articles. To run this job on OOB templates, select **Configure custom template**. After configuration, this becomes a read-only field.

</td></tr><tr><td>

Filter

</td><td>

Build a filter by adding knowledge related conditions such as Article ID, Base version and, Knowledge base.

</td></tr><tr><td>

Duplicates generation frequency

</td><td>

Set the frequency at which the job for identifying the duplicate articles is run. **Note:**

-   The skill must be reset every time the frequency is set.
-   When you select the **Run once** option and activate the skill, the application runs the job immediately after its activation. Selecting any other option, runs the job soon after its activation and, as per the selected frequency in the subsequent runs.


</td></tr><tr><td>

Configure custom template

</td><td>

Use the template to specify all the fields that will be used in the identify duplicate articles job. Fields specified in this template will be used to configure the job runs.

</td></tr></tbody>
</table>6.  Select **Save and continue**.

7.  Review your inputs in the Review and activate section and select **Done**.


## Result

The identify duplicate articles skill is configured.

**Parent Topic:**[Configuring ServiceNow Otto in Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/now-assist-in-knowledge-management/configuring-now-assist-km.md)

**Related topics**  


[Identify and resolve duplicate articles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/identify-duplicate-articles.md)