Enable article optimization recommendations

task brazil Updated Sep 10, 2026 1 min read enable-ao-recommendations.md
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Enable article optimization recommendations in ServiceNow Otto to activate AI-powered improvement suggestions for knowledge articles.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > AI Admin.

  2. Select the AI Skills tab.

  3. In the left panel, select Platform.

  4. Under Platform, select Knowledge.

  5. Locate the Article Optimization Recommendations toggle and enable it.

  6. Select Save.

Parent Topic:Configuring ServiceNow Otto in Knowledge Management

Keywords article optimization recommendationsAI Skillsknowledge optimizationAI Admin
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