Request to reset the default admin password

---
title: Request to reset the default admin password
description: You can request a default instance admin password reset via the Service Catalog, which triggers an automated process to securely complete the reset.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/servicenow-platform/password-reset/reset-default-admin-password.html
release: brazil
product: Password Reset
classification: password-reset
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Exploring Password Reset, Password Reset, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Request to reset the default admin password

You can request a default instance admin password reset via the Service Catalog, which triggers an automated process to securely complete the reset.

Users with the customer\_admin or partner\_admin roles on Now Support can request to reset the admin account password.

For more information, refer [How to request default admin password reset via Now Support Service Catalog](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1122424).