Recipients List form

reference brazil Updated Sep 10, 2026 2 min read recipients-list-form.md
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Description of the field values for the Recipients List form.

Field

Description

Name

Name of the recipients list.

Type

Type of users to include in the list. Possible values are:- Contacts

  • Internal Users

The selection of each type changes the dynamic conditions. For example, if you select Internal Users, the Table field displays the value as User [sys_user].

State

State of the recipients list.- New: List has not yet been generated.

  • In Progress: List is currently being generated. (You can see this state only when generating a very large list of recipients.)
  • Complete: List is generated.

Setup

Method

Method used to generate the recipients list. Possible values are:- Upload File: Upload an Excel file with the recipients list using the specified template.

  • Dynamic Condition: Run a script or condition builder to create the recipients list.

Note: When the Method is Dynamic Condition, you can either use a script or a condition builder to create the recipients list.

Choose File

Allows you to download an Excel template, and then upload the Excel file with user information using the specified template.Note:

  • This field is available only if the Method is Upload File.
  • The templates vary based on the entity selected in the Type field. For accounts, the template includes columns for sys_id and account number values. For contacts, consumers, and internal users, the template includes columns for sys_id and email values.

Show Script

If selected, displays the script to create the recipients list.Note: This field is available only if the Method is Dynamic Condition.

Script

Script to create the recipients list.Note: This field is available only if the Method is Dynamic Condition and the Show Script check box is selected.

Table

Table that stores the user information. The table is selected based on the Type field.Note: This field is available only if the Method is Dynamic Condition.

User Field

Table field that refers to users. Note: This field is available only if the Method is Dynamic Condition.

Conditions

Condition builder to create the recipients list based on the specified table and user field. A condition is made up of a selected field, an operator, and a value. Add conditions using the AND and OR buttons. Delete conditions by clicking the Delete button to the right of a condition.Note: This field is available only if the Method is Dynamic Condition.

**Parent Topic:**[Surveys reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/survey-reference.md)

Related topics

Define a recipients list for surveys

[bundle-csm.t_TargetCommCreateRecipientList]

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