Search knowledge article

---
title: Search knowledge article
description: Use the search function to find articles you want to work on and then filter and sort your results as needed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/servicenow-platform/search-knowledge-article.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Knowledge Center, Knowledge Center, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Search knowledge article

Use the search function to find articles you want to work on and then filter and sort your results as needed.

## Before you begin

Role required: admin

## About this task

Searching for knowledge articles is essential because users often struggle to find accurate information quickly. Without a reliable search, they waste time and risk using outdated content. A strong search experience helps in faster resolution and improves productivity.

**Note:** When AI Search feature is active, search uses AI for results. If not enabled then contextual search is used.

## Procedure

1.  Navigate to **All** > **Knowledge** > **Knowledge center**.

    You can also access Knowledge Center through **Workspaces** > **Knowledge center**

2.  In the **Search** bar, enter the name of the topic you want to find articles about.

3.  You can see the detailed results by selecting **View all Knowledge**.

    The detailed results are displayed in a card format.

4.  You can also see the detailed results in the list view by selecting **Go to list view**


## Result

The detailed results are displayed in a list format.