Service Catalog

---
title: Service Catalog
description: Use the ServiceNow Service Catalog application to develop comprehensive service catalogs that empower customers with self-service capabilities. Tailor portals to enable customers to request a range of catalog items, including services and product offerings. Additionally, you can standardize request fulfillment processes to ensure the accuracy and availability of items within the catalogs.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/servicenow-platform/service-catalog/service-catalog.html
release: brazil
product: Service Catalog
classification: service-catalog
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 4
breadcrumb: [Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Service Catalog

Use the ServiceNow Service Catalog application to develop comprehensive service catalogs that empower customers with self-service capabilities. Tailor portals to enable customers to request a range of catalog items, including services and product offerings. Additionally, you can standardize request fulfillment processes to ensure the accuracy and availability of items within the catalogs.

## Get started

<table id="table_ghl_z24_wxb" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn about the Service Catalog concept, types of catalog items, Catalog Builder, and catalog items.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/service-catalog/exploring-service-catalog.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Configure Service Catalog. Learn about setup, categories, scoping, request fulfillment, and Service Catalog security.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/service-catalog/configuring-service-catalog.md)

</td><td>

[Integrate\[Omitted image "bus-integration-and-apis.svg"\] Alt text:Learn about the integration of Service Catalog with other applications, such as ServiceNow® Employee Center, ServiceNow® Service Portal, Now® Mobile, and ServiceNow® Virtual Agent.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/service-catalog/integrating-service-catalog.md)

</td></tr><tr><td>

[Create a Service Catalog Wizard\[Omitted image "bus-service-catalog.svg"\] Alt text:Learn about Service Catalog wizards that you can use when the input required is huge and complex. The wizard offers a step-by-step experience for the requester and also provides a side panel to provide contextual help.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/service-catalog/catalog-wizard.md)

</td><td>

[Set up catalog builder\[Omitted image "bus-service-catalog.svg"\] Alt text:Learn about setting up the catalog item building process.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/service-catalog/set-up-cat-builder.md)

</td><td>

[Create or edit a catalog item template\[Omitted image "bus-manage.svg"\] Alt text:Pre-specify values or provide restrictions for attributes such as catalogs, categories, variable types, and portal settings, which are applicable during the catalog item creation or editing process.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/service-catalog/create-cat-item-template-cat-builder.md)

</td></tr><tr><td>

[Debug\[Omitted image "bus-root-cause-issue-resolution.svg"\] Alt text:Debug user criteria of catalog items, UI customizations for Service Catalog pages, actions on catalog item variables, performance diagnostics of a catalog item, and so on.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/service-catalog/debugging-service-catalog.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Get details about components like fields and properties.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/service-catalog/service-catalog-reference.md)

</td><td>

 

</td></tr></tbody>
</table>## Troubleshoot and get help

-   [Ask or answer questions in the Service Catalog community](https://community.servicenow.com/community/service-automation-platform?tagSet=2301)
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
-   [Developer training](https://developer.servicenow.com/app.do#!/training/landing)
-   [Developer documentation](https://developer.servicenow.com/app.do#!/documentation)

-   **[Exploring Service Catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/service-catalog/exploring-service-catalog.md)**  
You can use Service Catalog to customize portals where your customers can request catalog items such as service and product offerings. You can also standardize request fulfillment to ensure the accuracy and availability of the items in the catalogs.
-   **[Configuring Service Catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/service-catalog/configuring-service-catalog.md)**  
Service Catalog enables users with the Catalog Administrators role \(catalog\_admin\) to set up the service catalog.
-   **[Creating a Service Catalog Wizard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/service-catalog/catalog-wizard.md)**  
Service Catalog wizards help you to create wizard like, multi-step experiences.
-   **[Integrating Service Catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/service-catalog/integrating-service-catalog.md)**  
You can integrate Service Catalog with other applications, such as Service Portal and Employee Center.
-   **[Service Catalog Reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/service-catalog/service-catalog-reference.md)**  
Reference topics provide additional information about the lists and forms.
-   **[Debugging Service Catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/service-catalog/debugging-service-catalog.md)**  
Debug user criteria of catalog items, UI customizations for Service Catalog pages, actions on catalog item variables, performance diagnostics of a catalog item, and so on.
-   **[Catalog Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/service-catalog/catalog-builder.md)**  
You can create or edit a catalog item \(catalog item or record producer\) using a visual and guided experience along with specified restrictions. The Catalog Builder experience enables you to delegate the creation and maintenance of the catalog.
-   **[AI Authoring for Catalog Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/service-catalog/now-assist-for-catalog-generation.md)**  
Use AI Authoring for Catalog Builder to create catalog items of your choice by giving text inputs.
-   **[Conversational Catalog Requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/service-catalog/now-assist-in-conversational-catalog-request.md)**  
Provides a conversational experience based on generative AI for submitting catalog item request in Virtual Agent.

**Parent Topic:**[Manage service capabilities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/manage-services.md)