Service Graph Connector for Observability - Dynatrace properties
Service Graph Connector for Observability - Dynatrace properties control the behavior of the connector.
Connection properties
These connection properties are available for Service Graph Connector for Observability - Dynatrace.
Note: To open the Service Graph Connection Properties [sn_cmdb_int_util_service_graph_connection_property] table for the connector, navigate to All > Service Graph Connectors > Dynatrace Observability > Connections and select the connection name. The connection properties are displayed in the Service Graph Connection Properties related list.
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Property |
Description |
|---|---|
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managementZoneIds |
Enter a list of management zone IDs to fetch from Dynatrace. For multiple entries, separate the IDs with commas. |
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managementZoneNames |
Enter a list of management zones to fetch from Dynatrace. For multiple entries, separate the names with commas. |
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tags |
Enter a list of tags to fetch from Dynatrace. For multiple entries, separate the tags with commas. |
|
grailEnabled |
Set the property to |
|
OAuth Connection |
View the Sys ID of the OAuth connection and credential alias linked to the Service Graph connection record. |
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serviceTypes |
Enter a list of Dynatrace service types from where to ingest the data into CMDB. For multiple entries, separate the service types with commas.Valid values are:
|
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saveRESTResponseAsAttachment |
Set the property to
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flowDesignerTimeout |
Set the timeout value (in milliseconds) for a Dynatrace flow, subflow, or action execution.- Type: integer
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These system properties are available for Service Graph Connector for Observability - Dynatrace.
Note: To open the System Properties [sys_properties] table, enter sys_properties.list in the navigation filter.
|
Property |
Description |
|---|---|
|
sn_dynatrace_integ.append_environment_id_to_service_name |
Set the property to
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sn_dynatrace_integ.createUnmatchedApplicationCIs |
Set the property to
Note: Classified processes are added to the corresponding child application classes in the Application [cmdb_ci_appl] table regardless of the value of this property. |
|
sn_dynatrace_integ.default_from_value_days |
Enter the number of days a configuration item (CI) can be inactive before it is ignored.- Type: integer
|
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sn_dynatrace_integ.page_size |
Enter the page size used in REST requests to fetch Dynatrace entities.- Type: integer
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sn_dynatrace_integ.populate_applications |
Set the property to
Note: This property is read via scheduled imports. The manual execution of the SGO-Dynatrace Processes and SGO-Dynatrace Process Groups data sources will not consider this property. |
|
sn_dynatrace_integ.critical_cluster_threshold |
Enter the percentage of an application cluster's nodes that need to be in a state to raise that state to its parent in the service map.Note: This system property is available only if the Observability Commons for CMDB (sn_observability) plugin is installed. For more information, see Observability Commons for CMDB on the ServiceNow Store.
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sn_dynatrace_integ.events_for_unmatched_ci.enabled |
Set the property to
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--- title: Service Graph Connector for Observability - Dynatrace properties description: Service Graph Connector for Observability - Dynatrace properties control the behavior of the connector. locale: en-US canonical_url: https://www.servicenow.com/docs/r/servicenow-platform/service-graph-connectors/sgc-cmdb-dynatrace-props.html release: brazil product: Service Graph Connectors classification: service-graph-connectors topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 3 breadcrumb: [Observability-Dynatrace, Service Graph Connectors, Integrating third-party data into CMDB, Configuration Management, Extend ServiceNow AI Platform capabilities] --- # Service Graph Connector for Observability - Dynatrace properties Service Graph Connector for Observability - Dynatrace properties control the behavior of the connector. ## Connection properties These connection properties are available for Service Graph Connector for Observability - Dynatrace. **Note:** To open the Service Graph Connection Properties \[sn\_cmdb\_int\_util\_service\_graph\_connection\_property\] table for the connector, navigate to **All** > **Service Graph Connectors** > **Dynatrace Observability** > **Connections** and select the connection name. The connection properties are displayed in the Service Graph Connection Properties related list. <table id="table_tmg_rjm_lzb"><thead><tr><th> Property </th><th> Description </th></tr></thead><tbody><tr><td> managementZoneIds </td><td> Enter a list of management zone IDs to fetch from Dynatrace. For multiple entries, separate the IDs with commas. </td></tr><tr><td> managementZoneNames </td><td> Enter a list of management zones to fetch from Dynatrace. For multiple entries, separate the names with commas. </td></tr><tr><td> tags </td><td> Enter a list of tags to fetch from Dynatrace. For multiple entries, separate the tags with commas. </td></tr><tr><td> grailEnabled </td><td> Set the property to `true` for a Grail-enabled tenant. </td></tr><tr><td> OAuth Connection </td><td> View the Sys ID of the OAuth connection and credential alias linked to the Service Graph connection record. </td></tr><tr><td> serviceTypes </td><td> Enter a list of Dynatrace service types from where to ingest the data into CMDB. For multiple entries, separate the service types with commas.Valid values are: - BACKGROUND\_ACTIVITY - CICS\_SERVICE - CUSTOM\_SERVICE - DATABASE\_SERVICE - ENTERPRISE\_SERVICE\_BUS\_SERVICE - EXTERNAL - IBM\_INTEGRATION\_BUS\_SERVICE - IMS\_SERVICE - MESSAGING\_SERVICE - QUEUE\_LISTENER\_SERVICE - RMI\_SERVICE - RPC\_SERVICE - WEB\_REQUEST\_SERVICE - WEB\_SERVICE </td></tr><tr><td> saveRESTResponseAsAttachment </td><td> Set the property to `true` to use the SGO-Dynatrace Fetch Entities For Larger Payload action flow and save the response from Dynatrace as an attachment with a `.json` extension. Set the property to `false` to use the dedicated action flow and consume the response from Dynatrace as a data stream for processing. - Type: true \| false - Default value: `false` </td></tr><tr><td> flowDesignerTimeout </td><td> Set the timeout value \(in milliseconds\) for a Dynatrace flow, subflow, or action execution.- Type: integer - Default value: `600000` </td></tr></tbody> </table>## System properties These system properties are available for Service Graph Connector for Observability - Dynatrace. **Note:** To open the System Properties \[sys\_properties\] table, enter `sys_properties.list` in the navigation filter. <table id="table_w4t_nrm_jzb"><thead><tr><th> Property </th><th> Description </th></tr></thead><tbody><tr><td> sn\_dynatrace\_integ.append\_environment\_id\_to\_service\_name </td><td> Set the property to `true` to append the Dynatrace Environment ID to the Service name. Set the property to `false` to retain the Service name as is. - Type: true \| false - Default value: `false` - Location: System Property \[sys\_properties\] table </td></tr><tr><td> sn\_dynatrace\_integ.createUnmatchedApplicationCIs </td><td> Set the property to `true` to add unclassified processes to the Application \[cmdb\_ci\_appl\] table. Set the property to `false` to ignore unclassified processes.- Type: true \| false - Default value: `true` - Location: System Property \[sys\_properties\] table **Note:** Classified processes are added to the corresponding child application classes in the Application \[cmdb\_ci\_appl\] table regardless of the value of this property. </td></tr><tr><td> sn\_dynatrace\_integ.default\_from\_value\_days </td><td> Enter the number of days a configuration item \(CI\) can be inactive before it is ignored.- Type: integer - Default value: `300` - Location: System Property \[sys\_properties\] table </td></tr><tr><td> sn\_dynatrace\_integ.page\_size </td><td> Enter the page size used in REST requests to fetch Dynatrace entities.- Type: integer - Default value: `50` - Location: System Property \[sys\_properties\] table </td></tr><tr><td> sn\_dynatrace\_integ.populate\_applications </td><td> Set the property to `true` to populate the Application \[cmdb\_ci\_appl\] CIs from Dynatrace processes. Set the property to `false` to ignore the Application \[cmdb\_ci\_appl\] CIs. - Type: true \| false - Default value: `false` - Location: System Property \[sys\_properties\] table **Note:** This property is read via scheduled imports. The manual execution of the SGO-Dynatrace Processes and SGO-Dynatrace Process Groups data sources will not consider this property. </td></tr><tr><td> sn\_dynatrace\_integ.critical\_cluster\_threshold </td><td> Enter the percentage of an application cluster's nodes that need to be in a state to raise that state to its parent in the service map.**Note:** This system property is available only if the Observability Commons for CMDB \(sn\_observability\) plugin is installed. For more information, see [Observability Commons for CMDB](https://store.servicenow.com/sn_appstore_store.do#!/store/application/97e04562072020107add6a77c4a9351a) on the ServiceNow Store. - Type: integer - Default value: `75` - Location: System Property \[sys\_properties\] table </td></tr><tr><td> sn\_dynatrace\_integ.events\_for\_unmatched\_ci.enabled </td><td> Set the property to `true` to ingest events that don't have a matching CI in CMDB.**Note:** This system property is available only if the Observability Commons for CMDB \(sn\_observability\) plugin is installed. For more information, see [Observability Commons for CMDB](https://store.servicenow.com/sn_appstore_store.do#!/store/application/97e04562072020107add6a77c4a9351a) on the ServiceNow Store. - Type: true \| false - Default value: `false` - Location: System Property \[sys\_properties\] table </td></tr></tbody> </table>
| title | Service Graph Connector for Observability - Dynatrace properties |
| description | Service Graph Connector for Observability - Dynatrace properties control the behavior of the connector. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/servicenow-platform/service-graph-connectors/sgc-cmdb-dynatrace-props.html |
| release | brazil |
| product | Service Graph Connectors |
| classification | service-graph-connectors |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 3 |
| breadcrumb | Observability-DynatraceService Graph ConnectorsIntegrating third-party data into CMDBConfiguration ManagementExtend ServiceNow AI Platform capabilities |