Service Graph Connector for OpenTelemetry properties
Service Graph Connector for OpenTelemetry properties control the behavior of the connector.
Important: Starting with the Australia release, Service Graph Connector for OpenTelemetry is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
Connection properties
These connection properties are available for Service Graph Connector for OpenTelemetry.
Note: To open the Service Graph Connection Properties [sn_cmdb_int_util_service_graph_connection_property] table for the connector, navigate to All > Service Graph Connectors > OpenTelemetry > Connections and select the connection name. The connection properties are displayed in the Service Graph Connection Properties related list.
|
Property |
Description |
|---|---|
|
Organization |
Enter the name of an OpenTelemetry organization.- Type: string
|
|
Lookback Time |
Enter time in hours to retrieve OpenTelemetry resources.- Type: integer
|
These system properties are available for Service Graph Connector for OpenTelemetry.
Note: To open the System Properties [sys_properties] table, enter sys_properties.list in the navigation filter.
|
Property |
Description |
|---|---|
|
sn_sg_lightstep.classes_to_inactivate_stale_records |
Enter a list of configuration item (CI) classes to be inactivated as stale records. For multiple entries, separate the CI classes with commas.- Type: string
|
|
sn_sg_lightstep.events_for_unmatched_ci.enabled |
Set the property to
|
|
sn_sg_lightstep.resource_api_num_rows |
Enter the maximum number of rows fetched in the Resource API response from OpenTelemetry resources.- Type: integer
|
|
sn_sg_lightstep.service_map_classes_to_exclude |
Enter a list of CI classes to be excluded from the service map. For multiple entries, separate the CI classes with commas.- Type: string
|
|
sn_sg_lightstep.service_map_max_levels |
Enter the maximum hierarchy level of CIs to be included in the service map. - Type: integer
|
|
sn_sg_lightstep.service_map_relationship_types_to_exclude |
Enter a list of Cl relationship types to be excluded from the service map. For multiple entries, separate the CI relationship types with commas.- Type: string
|
--- title: Service Graph Connector for OpenTelemetry properties description: Service Graph Connector for OpenTelemetry properties control the behavior of the connector. locale: en-US canonical_url: https://www.servicenow.com/docs/r/servicenow-platform/service-graph-connectors/sgc-cmdb-otel-props.html release: brazil product: Service Graph Connectors classification: service-graph-connectors topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [OpenTelemetry, Service Graph Connectors, Integrating third-party data into CMDB, Configuration Management, Extend ServiceNow AI Platform capabilities] --- # Service Graph Connector for OpenTelemetry properties Service Graph Connector for OpenTelemetry properties control the behavior of the connector. **Important:** Starting with the Australia release, Service Graph Connector for OpenTelemetry is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. ## Connection properties These connection properties are available for Service Graph Connector for OpenTelemetry. **Note:** To open the Service Graph Connection Properties \[sn\_cmdb\_int\_util\_service\_graph\_connection\_property\] table for the connector, navigate to **All** > **Service Graph Connectors** > **OpenTelemetry** > **Connections** and select the connection name. The connection properties are displayed in the Service Graph Connection Properties related list. <table id="table_tmg_rjm_lzb"><thead><tr><th> Property </th><th> Description </th></tr></thead><tbody><tr><td> Organization </td><td> Enter the name of an OpenTelemetry organization.- Type: string - Default value: None - Location: Service Graph Connection Properties \[sn\_cmdb\_int\_util\_service\_graph\_connection\_property\] table </td></tr><tr><td> Lookback Time </td><td> Enter time in hours to retrieve OpenTelemetry resources.- Type: integer - Default value: `12` - Location: Service Graph Connection Properties \[sn\_cmdb\_int\_util\_service\_graph\_connection\_property\] table </td></tr></tbody> </table>## System properties These system properties are available for Service Graph Connector for OpenTelemetry. **Note:** To open the System Properties \[sys\_properties\] table, enter `sys_properties.list` in the navigation filter. <table id="table_w4t_nrm_jzb"><thead><tr><th> Property </th><th> Description </th></tr></thead><tbody><tr><td> sn\_sg\_lightstep.classes\_to\_inactivate\_stale\_records </td><td> Enter a list of configuration item \(CI\) classes to be inactivated as stale records. For multiple entries, separate the CI classes with commas.- Type: string - Default value: None - Location: System Property \[sys\_properties\] table </td></tr><tr><td> sn\_sg\_lightstep.events\_for\_unmatched\_ci.enabled </td><td> Set the property to `true` to ingest events that don't have a matching CI in CMDB.- Type: true \| false - Default value: `false` - Location: System Property \[sys\_properties\] table </td></tr><tr><td> sn\_sg\_lightstep.resource\_api\_num\_rows </td><td> Enter the maximum number of rows fetched in the Resource API response from OpenTelemetry resources.- Type: integer - Default value: `2500` - Location: System Property \[sys\_properties\] table </td></tr><tr><td> sn\_sg\_lightstep.service\_map\_classes\_to\_exclude </td><td> Enter a list of CI classes to be excluded from the service map. For multiple entries, separate the CI classes with commas.- Type: string - Default value: None - Location: System Property \[sys\_properties\] table </td></tr><tr><td> sn\_sg\_lightstep.service\_map\_max\_levels </td><td> Enter the maximum hierarchy level of CIs to be included in the service map. - Type: integer - Default value: `5` - Location: System Property \[sys\_properties\] table </td></tr><tr><td> sn\_sg\_lightstep.service\_map\_relationship\_types\_to\_exclude </td><td> Enter a list of Cl relationship types to be excluded from the service map. For multiple entries, separate the CI relationship types with commas.- Type: string - Default value: None - Location: System Property \[sys\_properties\] table </td></tr></tbody> </table>
| title | Service Graph Connector for OpenTelemetry properties |
| description | Service Graph Connector for OpenTelemetry properties control the behavior of the connector. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/servicenow-platform/service-graph-connectors/sgc-cmdb-otel-props.html |
| release | brazil |
| product | Service Graph Connectors |
| classification | service-graph-connectors |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | OpenTelemetryService Graph ConnectorsIntegrating third-party data into CMDBConfiguration ManagementExtend ServiceNow AI Platform capabilities |