CMDB classes targeted in Service Graph Connector for Observability

When you complete setting up the connection, you can configure the integration to periodically pull data from Dynatrace. The data is saved in tables that extend from the Configuration item [cmdb_ci] table.

Important: The Service Graph Connector for Observability - Dynatrace SaaS is designed for the Dynatrace SaaS (3rd‑generation) platform and leverages DQL-based APIs and the Grail architecture to import data from Dynatrace into the CMDB. If you're in a Dynatrace managed (self‑hosted) or legacy SaaS environment, you should use the Service Graph Connector for Observability - Dynatrace.

Application [cmdb_ci_appl]

The following attributes in the Application [cmdb_ci_appl] table are populated by collected data.

Attribute label	Attribute name
Class	sys_class_name
Configuration file	config_file
Installation directory	install_directory
Name	name
Operational status	operational_status
Running process command	running_process_command
Running process key parameters	running_process key parameters
Version	version

Parent class	Relationship type	Child class
Application [cmdb_ci_appl]	Runs on::Runs	Computer [cmdb_ci_computer]
Application [cmdb_ci_appl]	Reference	Key value [cmdb_key_value]

Note: Based on the Discovery Process Classifications list, the tables that extend the Application [cmdb_ci_appl] table are populated by the SGO-Dynatrace SaaS Processes [sn_dynatrace_saas_sgo_dynatrace_saas_processes] data source.

Calculated Application Service [cmdb_ci_service_calculated]

The following attributes in the Calculated Application Service [cmdb_ci_service_calculated] table are populated by collected data.

Attribute label	Attribute name
Correlation ID	correlation_id
Hide from dashboard	hide_from_dashboard
Metadata	metadata
Most recent discovery	last_discovered
Name	name
Operational status	operational_status
Service Populator	service_populator
Service Populator Status	populator_status
Service Type	type

Parent class	Relationship type	Child class
Calculated Application Service [cmdb_ci_service_calculated]	Depends on::Used by	Configuration Item [cmdb_ci]
Calculated Application Service [cmdb_ci_service_calculated]	Runs on::Runs	Application [cmdb_ci_appl]

Computer [cmdb_ci_computer]

The following attributes in the Computer [cmdb_ci_computer] table are populated by collected data.

Attribute label	Attribute name
Class	sys_class_name
CPU count	cpu_count
CPU name	cpu_name
DNS Domain	dns_domain
Fully qualified domain name	fqdn
Is Virtual	virtual
MAC Address	mac_address
Manufacturer	manufacturer
Model ID	model_id
Most recent discovery	last_discovered
Name	name
Operating System	os
OS Version	os_version
RAM (MB)	ram
Serial number	serial_number

Parent class	Relationship type	Child class
Computer [cmdb_ci_computer]	Owns::Owned by	IP Address [cmdb_ci_ip_address]
Computer [cmdb_ci_computer]	Reference	Key Value [cmdb_key_value]

IP Address [cmdb_ci_ip_address]

The following attributes in the IP Address [cmdb_ci_ip_address] table are populated by collected data.

Attribute label	Attribute name
IP Address	ip_address
IP version	ip_version
Name	name

Key Value [cmdb_key_value]

The following attributes in the Key Value [cmdb_key_value] table are populated by collected data.

Attribute label	Attribute name
Key	key
Value	value

Serial Number [cmdb_serial_number]

The following attributes in the Serial Number [cmdb_serial_number] table are populated by collected data.

Attribute label	Attribute name
Serial Number	serial_number
Serial Number Type	serial_number_type
Valid	valid

Parent class	Relationship type	Child class
Serial Number [cmdb_serial_number]	Reference	Computer [cmdb_ci_computer]

Software [cmdb_ci_spkg]

The following attributes in the Software [cmdb_ci_spkg] table are populated by collected data when the Software Asset Management (SAM) application isn't installed.

Attribute label	Attribute name
Key	key
Name	name
Version	version

Parent class	Relationship type	Child class
Software [cmdb_ci_spkg]	Reference	Software Instance [cmdb_software_instance]

Software Installation [cmdb_sam_sw_install]

The following attributes in the Software Installation [cmdb_sam_sw_install] table are populated by collected data when the SAM application is installed.

Attribute label	Attribute name
Discovery source	discovery_source
Display name	display_name
Installed on	installed_on
Last scanned	last_scanned
Publisher	publisher
Version	version

Parent class	Relationship type	Child class
Software Installation [cmdb_sam_sw_install]	Reference	Server [cmdb_ci_server]

Software Instance [cmdb_software_instance]

The following attributes in the Software Instance [cmdb_software_instance] table are populated by collected data when the SAM application isn't installed.

Attribute label	Attribute name
Installed on	installed_on
Name	name

Parent class	Relationship type	Child class
Software Instance [cmdb_software_instance]	Reference	Computer [cmdb_ci_computer]

title	CMDB classes targeted in Service Graph Connector for Observability - Dynatrace SaaS
description	When you complete setting up the connection, you can configure the integration to periodically pull data from Dynatrace. The data is saved in tables that extend from the Configuration item \[cmdb\_ci\] table.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/servicenow-platform/service-graph-connectors/sgc-dynatrace-saas-classes.html
release	brazil
product	Service Graph Connectors
classification	service-graph-connectors
topic_type	reference
last_updated	2026-09-10
reading_time_minutes	3
breadcrumb	Observability - Dynatrace SaaSService Graph ConnectorsIntegrating third-party data into CMDBConfiguration ManagementExtend ServiceNow AI Platform capabilities

CMDB classes targeted in Service Graph Connector for Observability - Dynatrace SaaS