Define the skill taxonomy

task brazil Updated Sep 10, 2026 1 min read create-skill-categories.md
Raw file servicenow.com

Organize related skills into categories and subcategories so that you can manage skills and create reports quickly and efficiently.

Before you begin

Role required: skill_admin

About this task

A skill category can contain parent and child categories that together create a category hierarchy. You can add skills to the lowest category in the hierarchy.

You can build your skill taxonomy from scratch or use the sample data provided with your application.

[Omitted image "skill-taxonomy.png"] Alt text: Skill Taxonomy

Procedure

  1. Navigate to All > Skills > Skill Taxonomy.

  2. In the Skills Categories list, click New.

  3. In the Name field, enter a unique name for the category.

  4. In the Parent field, select a parent category.

  5. Right-click the form header and click Save.

    The category is added to the Category Hierarchy.

  6. Add sub-categories or skills.

To add

Do this

Sub-categories

  • In the Child Categories related list, click New.
  • In the Name field, enter a unique name for the category.

Skills

  • Select the Add Skills check box.
  • Right-click the form header and click Save.
  • In the Skills related list, click New.
  • In the Name field, enter the name of the skill.
7. Click **Submit**.
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