Assign skills to tasks
task brazil Updated Sep 10, 2026 1 min read manually-associate-skills-tasks.md
Add skills and the level required for each skill to tasks. Identify whether the skill is mandatory to perform the task.
Before you begin
Role required: admin
Procedure
-
Navigate to incident, problem, change request, or any task record to which you want to associate skills.
-
In the related list, select the Tasks Skills tab.
Note: You must configure the related list and add Task Skill->Task to the Selected column to display this tab.
-
In the Task Skills table, do the following:
- In the Skill field, click the lookup icon and select a skill.
- In the Skill level field, select a level for the selected skill.
- In the Mandatory field, select true if the skill is mandatory for the selected task.
-
Click Submit.
Example
The image below shows an administrator configuring skills for an incident task and adding the IT skill as mandatory for agents working on that task. [Omitted image "assign-skills-tasks.gif"] Alt text: Assign Skills to Tasks
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---
title: Assign skills to tasks
description: Add skills and the level required for each skill to tasks. Identify whether the skill is mandatory to perform the task.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/servicenow-platform/skills-management/manually-associate-skills-tasks.html
release: brazil
product: Skills Management
classification: skills-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Skills Management, Skills Management, Manage people and work capabilities, Extend ServiceNow AI Platform capabilities]
---
# Assign skills to tasks
Add skills and the level required for each skill to tasks. Identify whether the skill is mandatory to perform the task.
## Before you begin
Role required: admin
## Procedure
1. Navigate to incident, problem, change request, or any task record to which you want to associate skills.
2. In the related list, select the **Tasks Skills** tab.
**Note:** You must configure the related list and add **Task Skill->Task** to the **Selected** column to display this tab.
3. In the Task Skills table, do the following:
1. In the **Skill** field, click the lookup icon and select a skill.
2. In the **Skill level** field, select a level for the selected skill.
3. In the **Mandatory** field, select **true** if the skill is mandatory for the selected task.
4. Click **Submit**.
## Example
The image below shows an administrator configuring skills for an incident task and adding the IT skill as mandatory for agents working on that task. \[Omitted image "assign-skills-tasks.gif"\] Alt text: Assign Skills to Tasks
| title | Assign skills to tasks |
| description | Add skills and the level required for each skill to tasks. Identify whether the skill is mandatory to perform the task. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/servicenow-platform/skills-management/manually-associate-skills-tasks.html |
| release | brazil |
| product | Skills Management |
| classification | skills-management |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Using Skills ManagementSkills ManagementManage people and work capabilitiesExtend ServiceNow AI Platform capabilities |