Workflow Activities

Workflow administrators can pin a custom activity to prevent the system from automatically updating that activity when a new version is downloaded from the ServiceNow Store.

The Parallel Flow Launcher activity exposes additional variables you can use in scripts.

Workflow timer activities store data independently of each other in an activity-specific scratchpad.

When a user creates a custom activity and saves or submits it, that activity appears in the Custom and Packs tabs of the designer palette, but is only visible to the user who created it.

Certain Notify workflow activities support variable substitution for reading text to callers.

Workflow activity properties reference

A WorkflowCoordinator object specifies which subflows to run and the input variables to pass to those subflows.

This example shows how to use the Parallel Flow Launcheractivity with an array of input values and with a WorkflowCoordinator object.

Task activities create and modify workflow tasks.

Available activities are displayed in the Core, Packs, and Custom tabs in the Workflow Editor palette.

Customize which workflow variables appear on an activity properties form and how the variables are arranged on the form.

Activities contain default conditions that determine which transitions are followed.

Transitions define the processing path of the workflow, depending on conditions defined in each activity.

Tooltips are available for workflow activities to help you understand how to use each activity.

Workflow activity reference, organized by category.

When you work with approvals, you need to understand how approval activities interact with approval engines, how to correct a skipped approval workflow activity, and how rollbacks work.