Customer Service Problem Management agentic workflows

---
title: Customer Service Problem Management agentic workflows
description: The Customer Service Problem Management agentic workflows resolve broadband and internet issues. Use these standalone AI agents to autonomously complete service problem case tasks. They help customer agents resolve network tickets by tracking them and creating actionable tasks. They also handle billing inquiry case requests.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/telecom-media-technology/now-assist-tmt-customer-service-problem-management.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Customer Service Problem Management, Telecommunications, Media, and Technology \(TMT\)]
---

# Customer Service Problem Management agentic workflows

The Customer Service Problem Management agentic workflows resolve broadband and internet issues. Use these standalone AI agents to autonomously complete service problem case tasks. They help customer agents resolve network tickets by tracking them and creating actionable tasks. They also handle billing inquiry case requests.

The following AI agents are available with ServiceNow Otto for TMT to resolve customer case requests:

-   [Preliminary troubleshooter agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/now-assist-tmt-preliminary-troubleshooter-agentic-workflow.md)
-   [ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\) service test and repair agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/now-assist-tmt-service-test-repair-agentic-workflow.md)
-   [ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\) help remediate bill issues agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/billissue-remediation-usecase.md)
-   [ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\) analyze network incidents agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/network-incident-analysis-usecase.md)
-   [ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\) Customer voice quality issue resolution agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/now-assist-customer-voice.md)