Install ServiceNow Otto for Sales CRM for Telecommunications

---
title: Install ServiceNow Otto for Sales CRM for Telecommunications
description: Install the ServiceNow Otto for Sales CRM for Telecommunications sn\_somt\_gen\_ai plugin to configure and use agentic workflows and skills in Sales CRM for Telecommunications.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/telecom-media-technology/now-assist-tmt-install.html
release: brazil
topic_type: task
last_updated: "2026-09-24"
reading_time_minutes: 1
keywords: [ServiceNow Otto, Telecommunications, Media, and Technology, install plugin]
breadcrumb: [Configure, Sales Customer Relationship Management for Telecommunications, Telecommunications, Media, and Technology \(TMT\)]
---

# Install ServiceNow Otto for Sales CRM for Telecommunications

Install the ServiceNow Otto for Sales CRM for Telecommunications `sn_somt_gen_ai` plugin to configure and use agentic workflows and skills in Sales CRM for Telecommunications.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **Admin** > **AI Admin Hub** > **Settings**.

2.  On the **Settings** page, select **Plugins**.

3.  Select **Get plugins** on the card for the ServiceNow Otto for Sales CRM for Telecommunications plugin.

4.  In the confirmation window, select **Install Plugin** to open the ServiceNow Store page for the plugin in a new browser tab.

5.  Install the plugin from the ServiceNow Store page.

6.  Return to the admin console.

7.  In the dialog box, select **Refresh**.

8.  Either close the dialog box to review all of your plugins, or select **View all <Plugin> Assists and Skills** to review the features of your new plugin.