Reviewing the domain service orders that are associated with a service order line item

task brazil Updated Sep 10, 2026 1 min read service-order-mgt-review-service-orders.md
Raw file servicenow.com

Review the domain service orders that were generated for a selected service order line item so that you can make sure that all the related details are correct and complete.

Before you begin

Role required: sn_ind_tmt_orm.service_order_manager

About this task

The domain service orders manage the fulfillment of the services that you're rendering for the product the customer requested service for.

Procedure

  1. To view the service orders that are associated with an order line item, select the order line item.

  2. Select an existing service order to review or create a service order.

Task

Action

Review an existing service order

  1. To access the Service Orders form, click the Service Orders (n) tab (where (n) is the number of service orders that are associated with the selected product order).
  2. In the Number field, select an existing service order to review.
  • To refresh the form, select the refresh icon [Omitted image "form-refresh.png"] Alt text:.
  • To filter the existing service orders, select the filter icon [Omitted image "form-filter.png"] Alt text:.

Create a service order

Select New.

3. On the form, add a service order, or review the selected service order details and update as needed.
-   To show the Details pane in the full screen, click the show form in full screen icon \[Omitted image "show-form-full-screen.png"\] Alt text:.
-   To show the Details, Compose, Activity, and Attachments panes, click the show form and activity icon \[Omitted image "show-form-activity.png"\] Alt text: \(default\).
-   To show the Activity pane in the full screen, click the show activity in full screen icon \[Omitted image "show-activity-full-screen.png"\] Alt text:.
  1. When you finish reviewing and updating the service order, perform one of the following actions.

    Action Description
    Save the updated service order Select Save.
    Delete the service order Select the options icon [Omitted image "more-options.png"] Alt text: next to the Save button, and then select Delete.
Search documentation
Search document titles and file paths on the brazil branch