Review and update the service specifications for a service order line item

task brazil Updated Sep 10, 2026 1 min read service-order-mgt-review-update-service-order-product-specifications.md
Raw file servicenow.com

Review and update the service specifications for a service order line item so that you can make sure that the specifications are correct and complete. A service specification is a template that you can use to define, at a functional level, a product that a service provider sells to the customer.

Before you begin

Role required: sn_ind_tmt_orm.service_order_manager

About this task

To learn more about product specifications, see .

Procedure

  1. To view the service orders for a customer line item, select the order line item.

  2. In the Service Specification field, select a service specification to review.

    When you select a service specification, the service specification form appears.

  3. On the form, review the service specification, and update as needed.

  4. When you finish reviewing and updating the service order service specification, perform one of the following actions.

    Action Description
    Save the updated service order service specification Select Save.
    Delete a service order service specification Select the options icon ([Omitted image "more-options.png"] Alt text: next to the Save button, and then select Delete.
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