Service Problem case record page

---
title: Service Problem case record page
description: The record page provides a simplified view of Service Problem cases. Agents can see Customer 360 data and resolve cases from this view.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/telecom-media-technology/service-problem-case-record-page.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [service problem case, case record page, customer 360]
breadcrumb: [Explore, Customer Service Problem Management, Telecommunications, Media, and Technology \(TMT\)]
---

# Service Problem case record page

The record page provides a simplified view of Service Problem cases. Agents can see Customer 360 data and resolve cases from this view.

The Service Problem case record page provides the following features for agents:

-   Access account context and diagnostics in one workspace without navigating away from the case.
-   View Customer 360 data with broader account context.

\[Omitted image "spc-record-page.png"\] Alt text: C360 tab vies of an service problem case record page.

To view the record page, select the form icon \(\[Omitted image "icon-form.png"\] Alt text:\) in the Service Problem case record. You can switch to playbook view by selecting playbook icon \(\[Omitted image "icon-playbook.png"\] Alt text:\).

**Note:** The Service Problem case record page is not available in the Customer Service Portal.

## Tabs

The Service Problem case record page contains the following tabs.

<table id="table_pnw_23b_ckc"><thead><tr><th>

Tab name

</th><th>

Details

</th></tr></thead><tbody><tr><td>

Details

</td><td>

Shows the following:-   Basic consumer details
-   Active SLAs
-   Case highlights
-   Service Problem case details
-   Activity stream

</td></tr><tr><td>

Customer 360

</td><td>

Consolidates customer information, interaction history, products, and billing into a single view.

 For details about each card in the Customer 360 tab, see [Telecommunications Customer 360 home page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/c360-home-page.md).

 **Note:** You must install the Telecommunications Customer 360 \(sn\_telecom\_c360\) plugin to view the Customer 360 tab in your ServiceNow instance.

</td></tr><tr><td>

Diagnose

</td><td>

Shows diagnostic test results and repair tasks. You can run diagnostics and generate repair tasks. For more information, see [Diagnose and resolve a service problem case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/work-on-service-problem-case.md).

</td></tr></tbody>
</table>