Related Customer Service Problem Management information

---
title: Related Customer Service Problem Management information
description: Find the Service Test Management features that are described in the Customer Service Problem Management documentation.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/telecom-media-technology/stm-related-cspm-information.html
release: brazil
topic_type: reference
last_updated: "2026-10-13"
reading_time_minutes: 1
keywords: [customer service problem management, service test API, diagnostic task, resolution task]
breadcrumb: [Reference, Service Test Management, Telecommunications, Media, and Technology \(TMT\)]
---

# Related Customer Service Problem Management information

Find the Service Test Management features that are described in the Customer Service Problem Management documentation.

Customer Service Problem Management \(CSPM\) provides the following features that work with Service Test Management.

-   The Service Test Management Open API \(TMF 653\), which external systems use to send test runs, test measures, threshold rule violations, and applied consequences.
-   Creating tests from a case.
-   Working with diagnostic tasks and resolution tasks.

For more information, see [Customer Service Problem Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/cspm-landing-page.md).

For how these records reach the application, see [Recording test results and violations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/how-test-results-are-recorded.md). For the plugin dependency between the two products, see [Plugins installed with Service Test Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/stm-requirements.md).

**Related topics**  


[TMF APIs for TMT](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/tmt-api-reference.md)