Remote Hands Request

---
title: Remote Hands Request
description: Use Remote Hands Request Management to enable customers to request services for equipment housed in your datacenter. It connects them directly with your onsite agents handling the remote hands requests.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/telecom-network-inventory/telecommunications-network-inventory/remote-hands-request.html
release: brazil
product: Telecommunications Network Inventory
classification: telecommunications-network-inventory
topic_type: concept
last_updated: "2026-11-06"
reading_time_minutes: 1
breadcrumb: [Use, Telecommunications Network Inventory]
---

# Remote Hands Request

Use Remote Hands Request Management to enable customers to request services for equipment housed in your datacenter. It connects them directly with your onsite agents handling the remote hands requests.

-   **[Submit a Remote Hands Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-network-inventory/telecommunications-network-inventory/submit-remote-hands-request.md)**  
Submit a Remote Hands Request. Create a case record and see how customers track status and updates.
-   **[Update a Remote Hands Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-network-inventory/telecommunications-network-inventory/update-a-remote-hands-request.md)**  
Update a Remote Hands requests within the CSM/FSM Configurable Workspace.

**Parent Topic:**[Using Telecommunications Network Inventory](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-network-inventory/telecommunications-network-inventory/using-telecom-network-inventory.md)

**Related topics**  


[Remote Hands Request Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-network-inventory/telecommunications-network-inventory/remote-hands-request-management.md)