Configure special handling notes for the Now Mobile Agent application

---
title: Configure special handling notes for the Now Mobile Agent application
description: Use special handling notes to notify users about important information on an individual work task.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/mobile-experience-for-field-service-management-glide-family/configure-shn-fsm-mobile.html
release: australia
product: Mobile Experience for Field Service Management \(Glide Family\)
classification: mobile-experience-for-field-service-management-glide-family
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure the Now Mobile Agent application, Setting up Field Service Mobile Agent, Configure, Field Service Management]
---

# Configure special handling notes for the Now Mobile Agent application

Use special handling notes to notify users about important information on an individual work task.

## Before you begin

Role required: sn\_shn.admin

## Procedure

1.  Navigate to **All** > **Special Handling Notes** > **Configuration**.

2.  Click **New**.

3.  Select a table in the **Table name** field.

4.  If desired, select one or more **Related Fields**.

5.  Click **Submit**.

6.  To modify special handling notes properties, see [Configure special handling notes properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/t_EnableOnScreenAlertProperties.md).