Saas License Management

Use reclamation rules to cancel user subscriptions that have limited to no activity.

Create a child alias to set up multiple Confluence Cloud integration profiles.

Create a child alias to set up multiple Jira integration profiles with unique connections and manage different configurations for each integration profile.

Create a child alias to set up multiple integration profiles with unique connections and manage different configurations for each integration profile.

Create a child alias to set up multiple Cisco Webex integration profiles.

Create a data stream action to get a list of user subscriptions from the SaaS application.

Create a data stream action to get user activity from a SaaS application.

Create an action to deactivate or delete a user account in the SaaS application.

Create a custom integration profile to track software subscriptions and optimize stale licenses for any SaaS application.

Create an integration profile to view software usage information and optimize stale licenses.

To set up a custom integration in SaaS License Management, create a spoke to connect with a SaaS application.

Publish your custom integration application on the ServiceNow Store to make it available for others to use.

Create a mapping for an SSO group with a software model to manage your licenses on group level rather than on application level.

Create a subflow to add license consumption data to the Subscription Consumption Summaries [sam_saas_consumption_summary] table.

Create a subflow to add a list of users to the Software Subscription table.

Create a subflow to reclaim a user subscription.

Create a subflow to update the Software Subscription table with each user's most recent activity in the SaaS application.

If your company stops using a SaaS application or SSO provider, you can delete the integration profile.

Disconnect an SSO application to stop viewing subscription information for the app, or before creating a direct integration for the app.

User roles and tables are installed with SaaS License Management. Demo data is available for the Software Asset Management - SaaS License Management (sn_sam_saas_int) plugin.

Integrating your Software Asset Management application with the GitHub Enterprise Cloud application help you track your software subscriptions and reclaim unused licenses.

You can integrate your ServiceNow instance with Okta to view software usage for all connected SSO applications.

Integrate your ServiceNow instance with Salesforce Marketing Cloud by using basic authentication.

Integrate your ServiceNow instance with Salesforce Marketing Cloud services by using OAuth 2.0.

Integrating your Software Asset Management application with the Aha! service enables you to track your software subscriptions and to reclaim unused licenses.

Integrating your Software Asset Management application with the SAP Ariba application enables you to track your software subscriptions and reclaim unused licenses.

Integrating your Software Asset Management application with the Asana application enables you to track your software subscriptions and to reclaim unused licenses.

You can integrate your ServiceNow instance with Microsoft Entra ID to view software usage for all connected SSO applications.

Integrating your Software Asset Management application with the Box service enables you to track your software subscriptions and to reclaim unused licenses.

Integrating your Software Asset Management application with the Calendly service enables you to track your software subscriptions and to reclaim unused licenses.

Integrating your Software Asset Management application with the Confluence Cloud application enables you to track your software subscriptions and to reclaim unused licenses.

Integrating your Software Asset Management application with the CrowdStrike enables you to view CrowdStrike active host sensors information and check license compliance.

Integrating your Software Asset Management application with the Docusign service enables you to track your software subscriptions and to reclaim unused licenses.

Integrating your Software Asset Management application with the Docusign service at the organization level enables you to track your software subscriptions and envelope consumption data.

Integrating your Software Asset Management application with the Docusign service enables you to track your software subscriptions and to reclaim unused licenses.

Integrating your Software Asset Management application with the Dropbox service enables you to track your software subscriptions and to reclaim unused licenses.

Integrating your Software Asset Management application with the GitHub repository hosting service enables you to track your software subscriptions and reclaim unused licenses.

Integrating your Software Asset Management application with GoTo applications enable you to track your software subscriptions and reclaim unused licenses.

Integrating your Software Asset Management application with the Google Workspace service enables you to track your software subscriptions and to reclaim unused licenses.

Integrating your Software Asset Management application with the SAP S/4HANA Public Cloud application enables you to track your software subscriptions and optimize licenses.

Integrate the Software Asset Management application and Jira using an API key to authenticate ServiceNow requests.

Integrate the Software Asset Management application with your Jira account using OAuth to authenticate ServiceNow requests.

Integrating your Software Asset Management application with Atlassian Jira Software Cloud enables you to track your software subscriptions and to reclaim unused licenses.

Integrating your Software Asset Management application with Looker, a Google Cloud application that enables you to track your software subscriptions and to reclaim unused licenses.

Integrating your Software Asset Management application with the Miro Enterprise application enables you to track your software subscriptions and to reclaim unused licenses.

Integrating your Software Asset Management application with monday.com enables you to track your software subscriptions and to reclaim unused licenses.

Integrating your Software Asset Management application with the PagerDuty application enables you to track your software subscriptions and to reclaim unused licenses.

Integrating your Software Asset Management application with the Broadcom Rally application enables you to track your software subscriptions and to reclaim unused licenses.

Integrating your Software Asset Management application with the Roadmunk application enables you to track your software subscriptions and to reclaim unused licenses.

Integrating your Software Asset Management application with the Salesforce customer relationship management (CRM) services enable you to track your software subscriptions and to reclaim unused licenses.

Integrating your Software Asset Management application with the Salesforce Marketing Cloud service enables you to track your software subscriptions and to reclaim unused licenses.

Integrating your Software Asset Management application with the Slack application enables you to track your software subscriptions and reclaim unused licenses.

Integrating your Software Asset Management application with the SmartRecruiters application enables you to track your software subscriptions and deactivate stale users. The reclamation flow deactivates only the users’ access. The reclamation flow does not affect the subscription cost because SmartRecruiters is not priced based on the number of users.

Integrating your Software Asset Management application with the Smartsheet application enables you to track your software subscriptions and to reclaim unused licenses.

Integrating your Software Asset Management application with the SAP SuccessFactors application enables you to track your software subscriptions and to reclaim unused licenses.

Integrating your Software Asset Management application with SurveyMonkey application enables you to track your software subscriptions and to reclaim unused licenses.

Integrating your Software Asset Management application with the Tableau Cloud application enables you to track your software subscriptions and to reclaim stale licenses.

Integrating your Software Asset Management application with the Trello service enables you to track your software subscriptions and to reclaim unused licenses.

Integrating your Software Asset Management application with Cisco Webex applications enable you to track your software subscriptions and reclaim unused licenses.

Integrate your Software Asset Management application with the Workday application using Basic authentication method to track your software subscriptions.

Integrate your Software Asset Management application with the Workday application using OAuth 2.0 authentication method to track your software subscriptions.

Integrating your Software Asset Management application with the Workday applications enables you to track your software subscriptions.

Integrating your Software Asset Management application with the Adobe Workfront application enables you to track your software subscriptions and to reclaim unused licenses.

Integrating your Software Asset Management application with the Workplace from Facebook application enables you to track your software subscriptions and reclaim unused licenses.

Integrating your Software Asset Management application with the Zendesk application enables you to track your software subscriptions and to reclaim unused licenses.

Integrating your Software Asset Management application with the Zoom Workplace application enables you to track your software subscriptions and to reclaim unused licenses.

Integrating your Software Asset Management application with the GitHub Enterprise Server application help you track your software subscriptions and reclaim unused licenses.

Integrating your ServiceNow instance with the Microsoft Dynamics 365 and Power Apps service enables you to track your software subscriptions and to reclaim unused licenses.

If the User field in the Software Subscription [samp_sw_subscription] table is empty, map the field with an associated user in the User [sys_user] table within ServiceNow AI Platform.

The SaaS playbook provides step-by-step guidance for integrating an SaaS application. It takes you in a phased way through each stage of the integration process, from initiation to completion.

Integrate your ServiceNow instance with the Salesforce customer relationship management (CRM) services to track your software subscriptions and to reclaim unused licenses by using the guided walk-through playbook.

Publish a custom integration profile to complete the custom integration.

Reclaim unused monday.com subscriptions to reduce your total software costs.

Reclaim unused monday.com subscriptions to reduce your total software costs.

Reclaim unused Roadmunk subscriptions to reduce your total software costs.

Reclaim unused Roadmunk subscriptions to reduce your total software costs.

Reclaim unused SurveyMonkey subscriptions to reduce your total software costs.

Reclaim unused SurveyMonkey subscriptions to reduce your total software costs.

Reclaim unused SaaS and SSO subscriptions in the Software Asset Management classic application.

Reclaim unused SaaS and SSO subscriptions in the Software Asset Workspace.

You can reclaim unused SaaS and SSO subscriptions to reduce your total software costs.

Request the Software Asset Management - SaaS License Management plugin (sn_sam_saas_int) so that you can create and manage integrations with your SaaS and Single Sign-on (SSO) applications. You can use these integrations to track license usage and to reclaim unused licenses.

Creating a custom integration helps you connect the Software Asset Management application with a SaaS application that doesn't have an existing integration in SaaS License Management.

Optimize how much your organization spends on SaaS and SSO licensing by analyzing the subscription usage, cost, and compliance of your SaaS applications and SSO providers using the SaaS Overview dashboard.

Set up SaaS License Management for large companies to confirm that you can view all SaaS usage data in your ServiceNow instance.

Integrate with a Single Sign-On (SSO) provider to view software usage for all connected SSO applications.

SaaS License Management tracks and controls cloud-based application subscriptions within Software Asset Management (SAM). This capability helps organizations manage subscriptions, monitor usage, and control costs across hybrid and direct SaaS models.

Set up an SSH File Transfer Protocol (SFTP) user account to access your Salesforce Marketing Cloud FTP files.

You can view information about the Single Sign-On (SSO) applications, SSO users, and SSO groups that are associated with your SSO integrations.

Use the SaaS License Management application to view, manage, and resolve subscription identifiers for your SaaS and SSO applications.

View a list of all subscriptions for your SaaS and Single Sign-On (SSO) applications.